Courtney Wilson
Atlanta,GA
Summary
Tenacious Recovery Agent tactfully resolving challenging situations. Successful at contacting customers to discuss accounts that have gone into collections. Skilled at setting up fair payment arrangements on outstanding accounts.
Overview
17
17
years of professional experience
Work History
Bail Bondsman
Hope Bail Bonds
Chattanooga, Tennessee
06.2023 - Current
- Worked closely with family members or friends of defendants in order to secure necessary collateral or arrange payment plans.
- Organized paperwork related to cases such as arrest warrants, affidavits, indictments, judgments and other documents as required by state laws.
- Assisted in locating fugitives who had failed to appear at court dates or violated conditions set for release on bond.
- Received and posted payments to loan accounts.
- Analyzed risk factors associated with each client in order to determine the appropriate amount of bond needed.
- Developed relationships with local courts and law enforcement agencies to facilitate the release of defendants on bond.
- Investigated background information on defendants in order to verify identity and ensure accuracy of information provided by clients.
- Provided support for attorneys throughout criminal proceedings including providing documentation for court hearings and filing necessary paperwork.
Bail Bond Agent/Fugitive Recovery Agent
Affordabail Bail Bonds
Chattanooga , Tennessee
03.2018 - 05.2023
- Monitored the activities of defendants released on bond to ensure compliance with court orders.
- Participated in meetings with attorneys, judges, prosecutors, and other stakeholders as needed.
- Performed background and credit checks on defendants to assess repaying bail bonds.
- Prepared reports detailing information about individual cases such as arrest warrants issued or revoked bonds.
- Secured bonds for defendants by processing payments.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Certified Medical Assistant
Galen Healthcare
Collegedale, Tennessee
05.2016 - 08.2018
- Contacted medical facilities to schedule patients for admission.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Processed payments from patients accurately using cash registers or computerized systems.
- Prepared treatment rooms for patient examinations.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Administered medications under physician's supervision.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Changed dressings on wounds to prevent infection and check for healing.
- Positioned patients properly during examination or treatment for comfort and safety.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
Certified Nursing Assistant
NHC
Fort Oglethorpe, Georgia
09.2010 - 01.2015
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Administered medications as directed by registered nurse or physician.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Documented activities and recorded information in EMR system.
- Used mobility devices to transport patients.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Distributed drinking water and nourishment to residents.
Certified Nursing Assistant
Rosewood Nursing Home
Rossville
02.2008 - 08.2010
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted residents in preparing for activities and social programs.
Education
Certified Medical Assistant - Nursing
Academy of Allied Health
Chattanooga, TN05-2016
High School Diploma -
Penn Foster Career School
Scranton, PA05-2006
Skills
- Strong negotiation skills
- Quick decision making
- Professional telephone etiquette
- Legal compliance
- Skip tracing
- Asset recovery
- Financial profiling
- Client relationship building
- Written communication
- Enrolled agent
- MS office
- Payments processing
- Excellent communication
- Active listening
Timeline
Bail Bondsman
Hope Bail Bonds
06.2023 - Current
Bail Bond Agent/Fugitive Recovery Agent
Affordabail Bail Bonds
03.2018 - 05.2023
Certified Medical Assistant
Galen Healthcare
05.2016 - 08.2018
Certified Nursing Assistant
NHC
09.2010 - 01.2015
Certified Nursing Assistant
Rosewood Nursing Home
02.2008 - 08.2010
Certified Medical Assistant - Nursing
Academy of Allied Health
High School Diploma -
Penn Foster Career School