Courtney Wilson
Lake Havasu City,AZ
Summary
Dynamic and personable professional with extensive experience in customer service at Iron Wolf Golf and Country Club. Especially gaining knowledge in fine dining and wine presenting. Also, I have experience with working big events, parties, and promotionals. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in cash handling and team collaboration, consistently delivering exceptional service during peak hours and training new staff to uphold high standards. I have a strong work ethic with a positive bubbly attitude always. I am always looking to grow and learn and I'm always eager to work.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Waitress/Bartender
Iron Wolf Golf and Country Club
04.2024 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Crafted and served cocktails, ensuring quality and presentation meet customer expectations.
- Maintained cleanliness of bar area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies and reordering as necessary.
- Engaged with customers to enhance their experience and provide personalized service.
- Collaborated with kitchen staff to coordinate food and beverage service efficiently.
- Trained new bartenders on standard operating procedures and cocktail recipes.
- Developed signature drinks, contributing to seasonal menu changes and promotions.
Waitress/Head Bartender
Breakwater Bar and Grill
03.2021 - 04.2024
- Upsold daily specials and promotions to increase sales opportunities effectively.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Prepared tables for service, ensuring all settings met restaurant standards before guest arrival.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Developed innovative cocktail recipes to enhance customer experience and boost bar sales.
- Managed inventory levels, ordering supplies to ensure seamless bar operations and minimize waste.
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Designed engaging drink specials that increased patron engagement during peak hours.
- Collaborated with kitchen staff to create complementary drink pairings for menu items.
- Implemented efficient workflows to improve service speed during high-volume shifts.
House Keeper
Tina Wilson With Jill of All Trades
06.2011 - 12.2021
- Cleaned and sanitized residential spaces to maintain high standards of cleanliness and hygiene.
- Organized cleaning supplies and equipment for efficient access during daily tasks.
- Executed laundry responsibilities, ensuring garments were cleaned, folded, and stored properly.
- Assisted in deep-cleaning projects, enhancing overall property appearance and guest satisfaction.
Waitress
Black Bear Diner
03.2017 - 04.2020
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Took customer orders accurately and efficiently, utilizing POS system for order processing.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in training new staff on restaurant procedures and menu offerings.
Lead Server
Dairy Queen
03.2013 - 05.2016
- Supervised team of servers to ensure high-quality customer service and efficient operations.
- Trained new staff on menu items, service protocols, and operational procedures.
- Collaborated with kitchen staff to optimize order accuracy and delivery times.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Education
High School Diploma - General Studies
Lake Havasu High School
Lake Havasu City, AZ05.2015
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Bubbly
- Personable
- Hard-working
- Stays on task
- Growth
Certification
I am an Arizona Board Certified Eyelash Technician. I received this Certification on December 11th, 2024.
I also am a Certified Master Scuba Diver. Certification received on September 23rd, 2024
Timeline
Waitress/Bartender
Iron Wolf Golf and Country Club
04.2024 - Current
Waitress/Head Bartender
Breakwater Bar and Grill
03.2021 - 04.2024
Waitress
Black Bear Diner
03.2017 - 04.2020
Lead Server
Dairy Queen
03.2013 - 05.2016
House Keeper
Tina Wilson With Jill of All Trades
06.2011 - 12.2021
High School Diploma - General Studies
Lake Havasu High School