COURTNEY WIMER
Walland,United States
Summary
Proactive, punctual, and meticulous. Works well under pressure, independently or as a team. Goal and detail-oriented with a wide range of experience. 10+ years of experience in customer service
Skills
- Vacation Rental Experience
- Hotel Property Management
- Organizational
- Detail-oriented
- Preventative Maintenance
- Housekeeping
- Effective Communication
- Leadership
- Microsoft Office
- Cash Handling
- Customer Service
- Sales
Overview
12
12
years of professional experience
Education
ASSOCIATES IN HUMAN SERVICES -
Sullivan County Community College
05.2017
ASSOCIATES IN PSYCHOLOGY -
Sullivan County Community College
05.2016
Work History
PROPERTY INSPECTOR
Towne Bank Venture Resorts
11.2023 - Current
- Inspect 10+ properties daily for inventory check as well as maintenance and housekeeping issues
- Complete maintenance tasks when needed, such as replacing light fixtures, fixing bed frames, and fixing hot tub airlocks
- Develop strong relationships with 20+ owners and vendors for repair approvals, upgrades, and updates
- Conduct follow-up inspections upon completion of recommended repairs or improvements, ensuring compliance with relevant codes and regulations.
- Gained a reputation for thoroughness and accuracy, leading to consistent referrals from highly satisfied owners
- Prepare detailed reports outlining findings during inspection, including recommendations for repairs and maintenance
- Utilize strong attention to detail and observation skills to identify potential issues and hazards in properties
- Identify and document any damage or wear and tear on the property, including structural, electrical, and plumbing systems
ZIPLINE GUIDE/MAINTENANCE
Anakeesta
06.2021 - 01.2024
- Ensured all safety protocols were followed and equipment was properly maintained
- Enhanced guest experience by providing informative and engaging zip-line tours
- Conducted regular inspections of zip-line course and equipment, reporting any issues to maintenance team
- Assisted with routine maintenance tasks, such as replacing cables, harnesses, and other equipment.
- Experienced in all zip-line equipment, including pulleys, trolleys, carabiners, descent devices, belay systems, and rope
- Maintained high standards of cleanliness and organization at all times, ensuring a welcoming atmosphere for guests.
SALES ASSOCIATE
Ole Smoky Moonshine Distillery
05.2022 - 03.2023
- Maintained store appearance and restocked merchandise
- Processed cash and credit card transactions accurately and efficiently
- Utilized strong product knowledge to make personalized product recommendations to customers
- Assisted customers in finding products and provided product demonstrations.
FRONT OFFICE AGENT/NIGHT AUDITOR
Resorts World Catskills
01.2018 - 06.2021
- Greeted and checked in guests in a friendly and efficient manner
- Processed guest payments and maintained accurate records of transactions
- Assisted with room reservations and made necessary changes to existing bookings
- Managed guest requests and concerns to ensure their satisfaction throughout their stay
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Conducted night audits to balance and verify departmental accounts and billing discrepancies
- Prepared and distributed daily reports and paperwork for the front office team
- Assisted management with room inspections and VIP amenity forms.
PHARMACY TECHNICIAN
Medicine Shoppe
06.2016 - 06.2018
- Assisted licensed pharmacists in dispensing medication to patients
- Prepared and labeled prescription orders accurately and efficiently
- Provided excellent customer service to patients, answering questions and addressing concerns
- Processed and filed patient paperwork and updated records in the pharmacy database
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
SEASONAL TEACHER'S ASSISTANT
Sullivan County Community College
08.2017 - 11.2017
- Created lessons and materials for students with developmental disabilities
- Collaborated with teachers to monitor the development of each student
- Assisted teacher in planning and implementing daily lesson plans.
CREW MEMBER
Taco Bell
11.2015 - 11.2017
- Maintained a clean and organized work environment, including regularly sanitizing and restocking work stations
- Efficiently prepared and assembled food orders according to company standards and customer requests
- Demonstrated strong multitasking abilities by handling multiple tasks simultaneously, such as taking orders, preparing food, and restocking supplies.
DIRECT SUPPORT PROFESSIONAL
Crystal Run Village
05.2016 - 10.2016
- Provided direct care and support to individuals with developmental disabilities
- Assisted individuals in the pursuit of recreational, social and community activities based on their preferences and individual plans
- Assisted with daily living activities such as meal preparation, medication administration, and personal hygiene
- Maintained accurate documentation of client progress and behaviors.
CLEANER/DELIVERY DRIVER/BARISTA
Cafe Chocolat
07.2012 - 09.2016
- Maintained a clean and orderly work environment while completing assigned tasks efficiently and effectively
- Delivered packages and products to designated locations in a timely and accurate manner
- Handled cash and credit transactions with customers while providing excellent customer service
- Prepared and served a variety of coffee and pastries to customers, following specific recipes and guidelines
- Received and organized inventory throughout the week.
Timeline
PROPERTY INSPECTOR
Towne Bank Venture Resorts
11.2023 - Current
SALES ASSOCIATE
Ole Smoky Moonshine Distillery
05.2022 - 03.2023
ZIPLINE GUIDE/MAINTENANCE
Anakeesta
06.2021 - 01.2024
FRONT OFFICE AGENT/NIGHT AUDITOR
Resorts World Catskills
01.2018 - 06.2021
SEASONAL TEACHER'S ASSISTANT
Sullivan County Community College
08.2017 - 11.2017
PHARMACY TECHNICIAN
Medicine Shoppe
06.2016 - 06.2018
DIRECT SUPPORT PROFESSIONAL
Crystal Run Village
05.2016 - 10.2016
CREW MEMBER
Taco Bell
11.2015 - 11.2017
CLEANER/DELIVERY DRIVER/BARISTA
Cafe Chocolat
07.2012 - 09.2016
ASSOCIATES IN HUMAN SERVICES -
Sullivan County Community College
ASSOCIATES IN PSYCHOLOGY -
Sullivan County Community College
Similar Profiles
Joseph BallardJoseph Ballard
Front Desk Associate at Venture ResortsFront Desk Associate at Venture Resorts
Tiffany CampbellTiffany Campbell
Cabin Cleaner at Venture ResortsCabin Cleaner at Venture Resorts
Kelvin LeeKelvin Lee
Head of Internal Audit at FUSION BANK LIMITED (TENCENT'S STRATEGIC VIRTUAL BANK VENTURE)Head of Internal Audit at FUSION BANK LIMITED (TENCENT'S STRATEGIC VIRTUAL BANK VENTURE)