Courtney Wood
Lothian,MD
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
16
16
years of professional experience
Work History
Food and Beverage Manager
Rendtions Golf Course
Davidsonville, MD
09.2017 - Current
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
- Managed payroll records for employees working within the food and beverage department.
Shift Lead Manager
MOD Pizza
Dunkirk, MD
10.2018 - 06.2020
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Trained new employees on procedures, policies, and job functions.
- Ensured compliance with all safety regulations during shifts.
- Resolved customer complaints in a timely and professional manner.
- Monitored performance of staff to ensure quality standards were met.
- Provided feedback to team members on their performance levels.
- Developed strategies to improve operational efficiency and productivity.
- Addressed any issues or concerns raised by staff during shifts.
- Ensured proper stock levels were maintained throughout the shift.
Deli Clerk
Giant Food Stores
Dunkirk, MD
06.2016 - 09.2017
- Maintained records such as inventory levels or sales figures.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
Wait Staff Member
Pirates Cove Restaurant
Galesville, Maryland
05.2008 - 10.2010
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Education
Food & Beverage Management - Food Services Management
University Luigi Bocconi
01-2023
Skills
- Service Delivery Management
- Cost Control
- Operations Oversight
- Labor Management
- Food and Beverage Operations
- Recruitment
- Payroll Administration
- Menu development
- Event Coordination
- Money Handling
- Purchasing
- Inventory Management Software
- Problem-Solving
- Profit and loss
- Front of House Management
- Menu Pricing and Writing
- Scheduling Staff
- Customer Service
- Training and Onboarding
- POS Terminal Operation
- Knowledge of federal food & liquor laws and regulations
Timeline
Shift Lead Manager
MOD Pizza
10.2018 - 06.2020
Food and Beverage Manager
Rendtions Golf Course
09.2017 - Current
Deli Clerk
Giant Food Stores
06.2016 - 09.2017
Wait Staff Member
Pirates Cove Restaurant
05.2008 - 10.2010
Food & Beverage Management - Food Services Management
University Luigi Bocconi
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