Courtney Wood
Icki Sticki
Kenosha,WI
8
years of professional experience
Dedicated barista and server with a passion for delivering exceptional customer service. Known for effective time management and problem-solving skills, ensuring positive guest experiences in fast-paced environments.
Work History
Barista
1 Year- Prepared high-quality beverages following standard recipes and customer preferences.
- Maintained cleanliness of workstations and equipment to meet health standards.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Server
3 Months- Managed food and beverage orders efficiently, ensuring prompt delivery to guests.
- Assisted in maintaining cleanliness and organization of dining areas and equipment.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Fostered positive guest experiences through attentive service and conflict resolution skills.
Server
3 Months- Delivered exceptional customer service in fast-paced dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Representative
4 Months- Engaged customers by providing product knowledge and personalized service to enhance shopping experience.
- Collaborated with team members to achieve sales goals and maintain store standards during peak hours.
- Adapted quickly to changing sales promotions, ensuring accurate communication of offers to customers.
Dining Room Attendant
3 Months- Maintained cleanliness and organization of dining area, supporting efficient operations and enhancing guest experience.
- Collaborated with team members to streamline workflows and improve service efficiency during peak hours.
- Provided attentive service and proactively assessed guest needs.
Sales Representative
1 Year 5 Months- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Cultivated a deep understanding of product features to answer questions and overcome objections.
- Informed customers of promotions to increase sales productivity and volume.
Education
Legal Studies Certificate - Legal Studies- Paralegal
Bachelor of Arts - Psychology And Political Science
Skills
Exceptional customer service
Attention to detail
Problem-solving
Teamwork and collaboration
Interpersonal communication
Beverage Preparation
Time management
Timeline
Barista
Icki Sticki
05.2025 - 05.2026Read More
Server
Kenosha Country Club
05.2024 - 08.2024Read More
Server
Trolly Dogs
05.2023 - 08.2023Read More
Sales Representative
Old Navy
01.2022 - 05.2022Read More
Dining Room Attendant
Panera Bread
06.2021 - 09.2021Read More
Sales Representative
U.S. Cellular
07.2018 - 12.2019Read More
College of Lake County
Legal Studies Certificate from Legal Studies- Paralegal
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University of Wisconsin-Madison
Bachelor of Arts from Psychology And Political Science
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