COURTNEY WOODALL
Taylor,MS
Summary
Proven Dialysis Technician and Administrative Assistant at Fresenius Medical Care, adept in hemodialysis procedures and delivering exceptional customer service. Excelled in reducing infection rates and enhancing patient care through meticulous attention to detail and adherence to infection control standards. Demonstrated strong work ethic by effectively managing patient documentation and ensuring safety.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dialysis Technician
Fresenius Medical Care
Oxford Ms
04.2010 - Current
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Monitored patient vital signs, lab results and other indicators of health.
- Utilized medical software to document and track patient progress.
Administrative Assistant
Fresenius Medical
Oxford Ms
06.2018 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
Medical Assistant
Azalea Gardens Retirement Home
Oxford Ms
04.2001 - 10.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
Customer Service Cashier
Rockette One Stop
Oxford Ms
01.2006 - 03.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Lafayette High School
Oxford, MS05.2000
Skills
- Hemodialysis Procedures
- Infection control standards
- Patient Education
- Patient Care
- Vascular Access Management
- Patient care techniques
- Blood sample collection
- Safety Monitoring
- Direct Patient Care
- Treatment Documentation
- Biohazardous waste disposal
- HIPAA
- Strong Work Ethic
- Customer Service
- Documentation
Certification
- CCHT - Certified Clinical Hemodialysis Technician
- CMA - Certified Medical Assistant
Timeline
Administrative Assistant
Fresenius Medical
06.2018 - 06.2020
Dialysis Technician
Fresenius Medical Care
04.2010 - Current
Customer Service Cashier
Rockette One Stop
01.2006 - 03.2009
Medical Assistant
Azalea Gardens Retirement Home
04.2001 - 10.2009
High School Diploma -
Lafayette High School