Microsoft Certified Professional
Hi, I’m
Courtney Woods
Aspiring Social Worker
College Station,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Background working in service-based programs, nonprofits and community service as a student at Sam Houston State University. Highly energetic, friendly and tireless in supporting others.
Overview
6
years of professional experience
2
Certifications
Work History
Wayfair
Customer Service Consultant
02.2022 - 01.2024
Job overview
- Managed over 50 customer calls per day, in full, to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
United States Postal Service, USPS
Rural Carrier (ARC)
3 2021 - 1 2022
Job overview
- Ensured safety compliance by adhering to federal regulations and company policies while driving rural routes, delivering to approximately 100 customers per shift.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
St. Joseph Medical Center
Security Officer
01.2020 - 03.2021
Job overview
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities by 10%.
Brenham Texas Leadership Academy
Educational Instructor
08.2017 - 11.2019
Job overview
- Assessed over 20 students progresses regularly, adjusting lessons and strategies as needed to maximize learning outcomes.
- Established high expectations for behavior and academic performance, motivating students to reach their full potential.
- Fostered student curiosity and interest through creative hands-on activities
Education
Sam Houston State UniversityHuntsville, TX
Bachelor of Arts from Criminal Justice
12.2023
Blinn CollegeBrenham, TX
Associate of Arts from Criminal justice
05.2001
Skills
Client Needs Assessment
Accomplishments
- Completed College Stations Citizens Police Academy
- Authored and copyrighted a book titled "The Power of Thought and Emotion to Manifest," examining the transformative potential of cognitive and emotional processes in achieving personal goals and growth.
Certification
Security Guard License- Level II
Software
Languages
American Sign Language (Beginner)
Timeline
Customer Service Consultant
Wayfair
02.2022 - 01.2024
Security Officer
St. Joseph Medical Center
01.2020 - 03.2021
Educational Instructor
Brenham Texas Leadership Academy
08.2017 - 11.2019
Blinn College
Associate of Arts from Criminal justice
05.2001
Rural Carrier (ARC)
United States Postal Service, USPS
3 2021 - 1 2022
Sam Houston State University
Bachelor of Arts from Criminal Justice
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