Courtney Wooten
Ringgold,GA
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales. With these skills, I'm looking to get into a more career-focused field. I'm interested in obtaining a veterinary technician certification.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FOH Team Member
Pie Slingers Pizzeria
Rocksprings, GA
06.2023 - 07.2024
- Greeted customers and answered questions related to products and services.
- Assisted with seating guests, taking reservations, and managing wait lists.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties, such as accepting payments and issuing change.
- Ensured compliance with health and safety regulations at all times.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Checked identification of customers, when necessary, in accordance with company policy and state laws regarding alcohol sales and service.
- Followed opening and closing procedures as outlined by management team.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Organized menus for each table according to established standards.
- Completed daily side work tasks assigned by supervisor or manager.
- Assisted colleagues whenever needed during peak business hours.
- Promoted special offers or discounts on menu items when appropriate.
- Adhered strictly to hygiene protocols while preparing meals or drinks.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Worked with managers to report and resolve customer issues or concerns.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Took to-go phone orders from guests following outlined procedures.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Answered phone inquiries, taking reservations and providing information as needed.
- Upheld company standards and values, representing the brand positively.
- Collaborated with management to implement promotional events and special offers.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Directed patrons to restrooms and other amenities within facility.
Team Member
Krystals Resturant
Lafayette, GA
10.2022 - 05.2023
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Resolved customer issues promptly in a professional manner.
- Greeted customers upon entering the store with friendly demeanor.
- Participated in training sessions for new employees when needed.
- Monitored expiration dates on food items for freshness assurance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Trained new team members using approved training materials and information.
- Maintained positive working relationship with fellow staff and management.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Communicated effectively with other staff members regarding orders and menu changes.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Cooked multiple orders simultaneously during busy periods.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2024
Skills
- Reservation Management
- Phone Etiquette
- Staff Coordination
- Greeting guests
- Money Handling
- Point of sale systems
- Training and mentoring
- Professional Appearance
- Complaint Handling
- Animal handling
- Positive pet interactions
- Client Education
- Quality Control
- Strong Work Ethic
- Positive and professional
Certification
- Valid drivers license
Languages
English
Professional
Affiliations
- caring for personal pets
References
References available upon request.
Timeline
FOH Team Member
Pie Slingers Pizzeria
06.2023 - 07.2024
Team Member
Krystals Resturant
10.2022 - 05.2023
High School Diploma -
Penn Foster Career School