Courtney Wright
Richmond,VA
Summary
Reliable, high-performing sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. In addition, I am a dynamic individual with proven history of innovative and effective marketing. Committed to accurate and detailed research.
Overview
5
5
years of professional experience
Work History
Customer Experience Consultant
CarMax
09.2020 - Current
- Connect with customers online and over the phone to find out what they want and need from their next car purchase
- Utilize my knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer experience
- Mentor others as my skillset expands
- Develop and maintain positive relationships with community via email, telephonic and face-to-face outreach.
Travel Sales Specialist
Allianz Global Assistance USA
01.2019 - 06.2020
- Educated potential clients on their insurance options, providing quotes, and closing sales
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Identified customer needs and providing optimal or alternative product solutions to meet those needs
- Knowledgeable about our products and services inside and out, and staying up to date on new product or policy changes
- Accurately entered pertinent customer data and researching customer information
- Helped de-escalate customer concerns/issues to the manager for resolution if all other means of satisfying the customer have been exhausted
Claims Examiner
Allianz Global Assistance USA
03.2020 - 05.2020
- Answered incoming telephone or email inquiries from customers regarding the status of their claim
- Proactively investigated, negotiated, and resolved claims involving complex issues and/or litigation
- Ensured claims were handled within authority limits and in line with the company’s standards, procedures, and guidelines
- Obtained and documented information on the circumstances of the case, and obtain supporting evidence of losses and coverages
- Paid and processed claims within designated authority level.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
Retail Salesperson
Nordstrom
11.2017 - 12.2018
- Greeted customers and advise them with product knowledge
- Helped customers complete purchases, locate items and join reward programs.
- Built deep relationships with clients in and out of the store and understand their product needs
- Consistently delivered memorable shopping experiences to all clients; plan client appointments to maximize sales and event goals
- Strong understanding of current and emerging trends
- Multitasked duties while ensuring all customer needs are met
Copywriting Intern
Need Supply
04.2017 - 07.2017
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Gained insight and mentorship in the areas of branding, site content, copywriting, and garment descriptions
- Assisted with writing product copy information for apparel and accessories, including measuring garments
- Researched brands and assisted with brand bios for website
- Assisted in research for copywriting brand book
Education
Bachelor of Arts - Fashion Merchandising
Virginia Commonwealth University
Richmond, VA05.2018
Skills
- Microsoft Excel
- Microsoft Word
- Spanish Language (Written)
- Data Entry and Database Skills
- Adobe Photoshop & Illustrator
- Team Leadership
- Developing Presentations and Reports
- Customer Experience
- Data and Trend Forecasting
- Marketing Analytics
Timeline
Customer Experience Consultant
CarMax
09.2020 - Current
Claims Examiner
Allianz Global Assistance USA
03.2020 - 05.2020
Travel Sales Specialist
Allianz Global Assistance USA
01.2019 - 06.2020
Retail Salesperson
Nordstrom
11.2017 - 12.2018
Copywriting Intern
Need Supply
04.2017 - 07.2017
Bachelor of Arts - Fashion Merchandising
Virginia Commonwealth University