Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Young

Avondale,AZ

Summary

Helpful professional commended as valuable team player with expertise in field service and communications. Ready to bring 4 years of relevant work experience to new position in Automotive industry in phoenix or surrounding area.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Feild Service Representative

Safelite Autoglass
05.2021 - 09.2024
  • Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
  • Developed lasting relationships with clients through excellent communication and professionalism.
  • Improved team performance through regular feedback and performance evaluations.
  • Increased overall productivity, implementing comprehensive training programs for new hires.
  • Answer incoming phone calls from customers, policyholders, insurance agents, and/or auto glass shops
  • Assesses the needs of callers and resolve concerns quickly or escalate as needed
  • Schedule customer appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions
  • Respond to all emails regarding existing appointments, schedules appointments, etc. in a professional manner and escalate complex issues to senior team members or colleagues as needed
  • Create work orders for commercial, rental and auction accounts

Auto Auction Driver

Adesa Auction Dealership
08.2018 - 02.2019
  • Improved overall efficiency by performing routine maintenance checks on assigned vehicles before and after use.
  • Maintained a safe driving environment by adhering to all safety guidelines and promptly reporting any accidents or damage.
  • Coordinated closely with lot managers and inventory staff to prioritize assignments based on auction schedules and deadlines.
  • Ensured timely delivery of vehicles for auction through effective time management and route planning.

Education

Associate of Science - Animal Science

Penn Foster College
Scottsdale, AZ
11.2022

Skills

Excel

Pord

Powerpoint

Field Operations

Diagnostic Skills

Work Order Preparation

Schedule Management

Service Calls

Performance monitoring

Service Documentation

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Computer skills

Timeline

Feild Service Representative

Safelite Autoglass
05.2021 - 09.2024

Auto Auction Driver

Adesa Auction Dealership
08.2018 - 02.2019

Associate of Science - Animal Science

Penn Foster College

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Courtney Young