Summary
Overview
Work History
Education
Timeline
Generic

Courtney A. Smith

Albertville,MN

Summary

Strategic Senior HR Business Partner with over 20 years of experience advising executives on people strategy, organizational design, change management, and employment law. Trusted strategic partner skilled at leveraging HR analytics and leadership insights to drive performance and employee experience. Proven track record of aligning human capital strategies with business goals to achieve organizational and financial success.

Overview

21
21
years of professional experience

Work History

Benefits and Compliance Manager

Anderson Trucking Services Inc.
St Cloud, MN
04.2025 - 01.2026
  • Leads team of four direct reports, mentors two HR Generalist, and collaborates with HR leadership and senior business leaders to develop people strategy and deliver quality business outcomes.
  • Led the implementation of MN PFML. Presenting recommendations to the board, and restructuring existing policies. Collaborates with leadership to educate, and to prepare the business for change.
  • Revamped accomodations process to reduce risk, ensure compliance and increase effectiveness.
  • Responsible for all employment related legal matters; including workplace investigations, ADA, state and federal leaves, and restricted covenant matters. Partners with outside counsel on complex matters.
  • Negotiates benefit contracts to achieve the most advantageous outcomes with the highest ROI.

Senior Employee Relations Consultant

Anderson Trucking Service
St. Cloud, MN
02.2023 - 03.2025
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Employee Relations Consultant

Travelers Insurance
Saint Paul, MN
01.2022 - 02.2023
  • Effectively supervised up to 1,100 active accommodation cases during the pandemic.
  • Provide employee relations consultation for attendance, performance, policy violations to 4 HR Directors for 1,400 employees.
  • Conduct through workplace investigations into workplace concerns, policy violations and misconduct. Assisted VP of ER with IDR cases. Collaborates with in house counsel.
  • Led exit trigger process, EEO-1 reporting, CA pay reporting, pay equity initiatives, and annual policy reviews. Labor law compliance point of contact for the organization.

HR/Operations Representative

Travelers Insurance
St. Paul, MN
06.2019 - 01.2022
  • Supports employees (US, Canada, UK and Ireland) , retirees, applicants, managers, HR leaders in all HR centers of excellence. First point of contact for escalations and subpoena request.
  • Responsible for employee relations hotline, creating report and case escalation.
  • Managed approximately 275 accommodation cases annually in addition to existing inventory.
  • Contributed to a wide array of initiatives, including Workday launch, piloting new benefit vendors, preparation for CT PFML, and implementation of flexible work arrangements.

HR/Operations Manager, Store Manager

Kohl's Department Stores
Oswego, IL, Machesney Park, IL, Maple Grove, MN
07.2005 - 06.2019
  • Led teams of up to 250 employees with up to 5 direct reports to drive in store and omni-channel sales. Two top 15 performance scorecard finishes in the organization of 14/1101 and 9/1121.
  • Regional HR captain for 242 locations to pilot and support a host HR initiatives including launching an applicant tracking system, designing a new payroll system and launching Workday.
  • Recruited leaders at Northern Illinois University and University of Minnesota. Developed and promoted 12 assistant store managers to store managers.

Education

MBA - Human Resource Management

Columbia College of Missouri
Columbia, Missouri
12.2023

Bachelor of Science - HR Management/Management (Double Major)

Columbia College of Missouri
Columbia, Missouri
04.2020

Timeline

Benefits and Compliance Manager

Anderson Trucking Services Inc.
04.2025 - 01.2026

Senior Employee Relations Consultant

Anderson Trucking Service
02.2023 - 03.2025

Employee Relations Consultant

Travelers Insurance
01.2022 - 02.2023

HR/Operations Representative

Travelers Insurance
06.2019 - 01.2022

HR/Operations Manager, Store Manager

Kohl's Department Stores
07.2005 - 06.2019

MBA - Human Resource Management

Columbia College of Missouri

Bachelor of Science - HR Management/Management (Double Major)

Columbia College of Missouri
Courtney A. Smith