Courtney Ashley Gervil
Fort Lauderdale,FL
Summary
Proven track record in enhancing safety and customer satisfaction at Allied Universal Security Services, demonstrating exceptional surveillance techniques and stress tolerance. Skilled in emergency management and fostering team collaboration, I've significantly contributed to creating secure, welcoming environments. My quick learning ability and assertiveness ensure adaptability and efficiency in high-stakes situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard Officer
Allied Universal Security Services
08.2024 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
- Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
- Checked and verified photo identification prior to granting facility access.
Manager's Assistant
Chic Fla
01.2023 - 01.2024
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Ran errands to support daily needs of management.
- Resolved basic computer and office equipment issues through troubleshooting.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Attended monthly sales meetings and reported pertinent information to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Manager
Ups Store
01.2021 - 12.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Bmsn
Navy
11.2019 - 07.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate - General Studie
Valencia
Orlando, FLSkills
- Quick Learner
- Baggage Screening
- Integrity and Honesty
- Surveillance techniques
- Assertiveness
- Crime Prevention
- Emergency Management
- Access Control
- Stress Tolerance
Certification
License D
Safe serv
Bmsn training
Timeline
Security Guard Officer
Allied Universal Security Services
08.2024 - Current
Manager's Assistant
Chic Fla
01.2023 - 01.2024
Manager
Ups Store
01.2021 - 12.2023
Bmsn
Navy
11.2019 - 07.2021
Associate - General Studie
Valencia
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