Courtney E. Green MSN, RN, NE-BC
Pickerington,OH
Summary
As a Board-Certified Nurse Executive and seasoned WFM/HCM Sales Associate, my primary goal is to offer expert guidance and solutions in healthcare workforce management and human capital management to clients across the industry. Leveraging my background in nursing operations, healthcare leadership, administration, and healthcare information technology, I excel in partnering with healthcare organizations to enhance workforce optimization, performance, productivity, and engagement. I am deeply committed to advancing satisfaction and engagement among healthcare professionals through innovative and impactful workforce solutions.
Overview
22
22
years of professional experience
Work History
Regional Nurse Executive – Healthcare Clinical Strategist – WFM/HCM Sr. Sales Overlay
UKG (Ultimate Kronos Group)
01.2018 - Current
- UKG Healthcare Clinical Leadership Executive Team
- Work directly with sales team on Enterprise, SMB, Customer Base & New Logo deals
- Deliver value propositions, demonstrations, and proposals that address the specific needs and challenges of each client
- Provide strategy discussion, consulting feedback, and direction for UKG Healthcare WFM/HCM around customer outreach, discovery, sales cycle, deal completion, product roadmap, and solution presentation
- Provide consultation, networking, and industry insight involvement for customers and prospects
- Maintain industry presence and connection through industry events, roundtables, webinars, panelist roles, healthcare leadership events, clinical conferences and trade shows, and advisory boards
- Provide consultation and support for customer strategy and change management upon solution selection and implementation planning
- Partner with internal and external stakeholders to facilitate the implementation and adoption of UKG solutions
- Maintain support and strength of relationships with customer and prospect key stakeholders and organizational leadership teams
- Industry Council Chair for Labor Markets with Women in Healthcare National Council.
- Champion interdisciplinary communication by creating formal channels for information sharing between departments, enhancing overall coordination of workforce management efforts across the organization.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale
Sr. Director - Nursing & Clinical Operations
OHIOHEALTH
01.2016 - 01.2018
- Operational oversight within centralized staffing, hospital nursing operations, observation, dialysis, wound care, and hyperbaric clinical teams
- Direct reporting structure for Hospital Nursing Administrators
- Drove accountability for matching staffing to demand for all inpatient nursing areas, as well as overall hospital flow of patient throughput
- Managed and provided oversight for annual Nursing Capital Budget/Expenditures & Vendor Contract Negotations
- Rotated responsibility for role of Hospital Clinical Director On-Call
- Worked directly with Hill-Rom sales force and senior clinical outcomes manager for bed rentals, purchases, and pressure ulcer management
- Oversight for annual and quarterly hospital pressure ulcer prevalence studies
- System Nursing Lead for Kronos Advanced Scheduling; including optimization planning
- System Nursing Productivity Team; lead sponsor for 2 system standardization projects
- System Lead for Recruitment of System Centralizing Staffing Office
- Ensured annual review and revision of campus specific and system nursing policies & procedures
- Oversight and annual review for Medical Directors for Neurology; Dialysis; & Hyperbaric. Therapies
- Streamlined operations for increased efficiency with process improvements and automation.
- Championed continuous improvement initiatives to drive operational excellence within the organization
- Prioritized and allocated valuable resources to meet business targets
Director of Nursing – General Medicine; Neuro; Surgical Oncology; Infusion; Wound Care; and Hyperbaric Therapies
OHIOHEALTH
01.2015 - 01.2016
- Led the operations for 52 bed general medicine/acute care for the elderly unit; 30 bed medical-surgical/neuro unit; 46 bed surgical oncology unit; Infusion Clinic; Outpatient Wound Care Clinic, Inpatient Wound Care Services, and Hyperbaric Therapies
- Leadership oversight totaling 273 associates
- Partnership with physician teams to focus on patient experience and hospital throughput
- Delivery of annual evaluations for Medical Directors for Neurology and Wound Care/Hyperbaric
- Nursing Director Lead for system wound & ostomy peer group / system steering committees
- Partnership with wound care/hyperbaric physicians to identify opportunities & execution of plans to grow wound care and hyperbaric volumes for hospital and system
- Collaboration with multiple campuses to create improvements in Wound Care billing and documentation for clinics and inpatient services
- Management of relationship with Wound Care Advantage Consulting and responsibility of annual contract renewals
- Successful Stroke Specific Re-certification Survey from The Joint Commission in September 2016
- Implemented new model of care and transition of unit bed usage on General Medicine unit; resulted in a gain of 2 additional unit beds for increased capacity and revenue
- Oversight of coordination for quarterly prevalence skin care studies for inpatient areas
- Rotating responsibility for role of Hospital Clinical Director On-Call
- System Nursing Lead for Kronos Advanced Scheduling; including optimization planning; future roadmap structuring
- Member of CEO Advisory Committee.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards
Director of Nursing – Centralized Nursing and Bed Management
OHIOHEALTH
01.2013 - 01.2015
- Led all areas owned within centralized nursing, including Wound/Ostomy Care Team, PICC/IV Team, Rapid Response Team, Floats & Per Diem staff
- Provided oversight for quality initiatives and clinical care related to these teams; such as hospital pressure ulcer reduction, vascular access needs, and reductions in code blues outside of critical care
- Direct reporting structure for Hospital Nursing Administrators
- Provided oversight for matching staffing to demand for all inpatient nursing areas, as well as overall hospital flow of patient throughput
- Rotated responsibility for role of Hospital Clinical Director On-Call
- Completed quarterly hospital bed audits for CMS reporting; monthly bed rental capitation reports, billing review for hospital bed rental contracts, and planning for annual bed purchases
- Worked closely with Hill-Rom sales force and senior clinical outcomes manager for bed rentals, purchases, and pressure ulcer management
- Oversight for annual and quarterly hospital pressure ulcer prevalence studies
- System Nursing Lead for Kronos Advanced Scheduling; including optimization planning
- System Nursing Productivity Team; lead sponsor for 2 system standardization projects
- System Nurse Leadership Development Academy Design Team
- Produced successful elimination of chest x-ray with PICC insertion for vascular access teams
- 2014 Participant for Business of People (BOP) Nursing Director Training Series
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes
- Worked closely administration to develop and implement best practices to improve patient outcomes
- Contributed to organizational strategic planning efforts by providing insights on nursing best practices, workforce development issues, and healthcare trends affecting service delivery models
Administrative Nurse Manager - Centralized Nursing Department
OHIOHEALTH
01.2011 - 01.2013
- Led 4 areas within the centralized nursing department
- Provided oversight for these areas of vascular access, critical care - rapid response team, wound care, and specialty bed services
- Completed quarterly hospital bed audits for CMS reporting; monthly bed rental capitation reports and billing review for hospital bed rental contracts
- Oversight for annual and quarterly hospital pressure ulcer prevalence studies
- Maintained Vascular Access Policies & Procedures
- Led design & operations build for new Outpatient Ostomy Clinic – opened December 2013
- Kronos Advanced Scheduling Campus Lead: Responsible for oversight of scheduling practices, availability of training, new go-live dates, organized monthly end user workshops, and communicated service related concerns to the system and vendor levels
- 2013-2014 Chair – System-wide IV & Clinical Value Analysis Committees
- 2012 Hospital Safety Survey Coordinator & Nurse Manager Advancement Program Participant
- 2011 & 2012 NDNQI Nurse Satisfaction Survey Site Coordinator
- Member of CEO Advisory Committee.
- Improved staff retention by fostering a positive work environment and providing ongoing professional development opportunities
Administrative Nurse Manager - Bed Management & Transfer Center
OHIOHEALTH
01.2009 - 01.2011
- Owned the daily operations of patient placement through bed management and transfer center operations
- Worked with physicians and care units regarding patient transfers from outlying facilities
- Completed community and physician outreach with outlying facilities and communities within the region
- 2011 PRISM Award for Systemness – Transfer Center Operations
- 2010 Team for Creation of System wide Bed Management & Transfer Center
- Established clear performance standards while providing regular feedback to drive continuous improvement among nursing staff members
- Facilitated regular staff meetings to encourage open communication, maintain high morale, and address concerns promptly
Administrative Nurse Manager - Medical-Surgical
OHIOHEALTH
01.2005 - 01.2009
- Served as nurse manager for a 42 bed medical-telemetry unit
- Ensured delivery of evidence-based care
- Direct reporting structure for 60 full time associates
- Responsible for direct labor spend, FTE allocation, resource and supply expenditures
- Boosted employee engagement by recognizing individual achievements, fostering teamwork, and providing ample support for career advancement.
- Increased patient satisfaction scores with the implementation of targeted communication strategies and proactive issue resolution
- Enhanced patient care by implementing efficient administrative processes and streamlining nurse workflows
Education
Masters of Science - Nursing Administration
Capital University
01.2010
Bachelor of Science - Nursing
Marshall University
01.2003
Skills
- Professional Networking
- Clinical expertise
- Resource Utilization
- Delegation and Motivation
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Active Listening
- Relationship Building
Accomplishments
PROFESSIONAL CONFERENCES & PRESENTATIONS
• 2024 - Women in Healthcare Webinar Panelist - Building Your Personal Brand
• 2022 - AONL Conference Workforce Management Panelist
• 2022 - Central Staffing Customer Collaboration Event - Webinar Moderator
• 2018 - Becker's Webinar Panelist
• 2017 KronosWorks – Panel Presenter in partnership with Johns Hopkins & The Mayo Clinic
• 2016 KronosWorks – Panel Presenter for Increasing Efficiencies in the Healthcare Sector
• 2015 KronosWorks – Podium Presenter for Healthcare Clients • 2014 KronosWorks – Podium Presenter for Healthcare Clients
• 2012 NDNQI National Conference Attendant
• 2011 Poster Presenter at Nurse Manager Congress Conference – Self Care of the Nurse Manager
• 2008 Poster Presenter at Mid-West Nursing Research Conference – Minimal Lift Environment
Certification
• 2023, 2018, 2013 - Nurse Executive – Board Certified – ANCC
• 2017 – DDI Certified Facilitator – The Human Resource Certification Institute
• 2014 VHA Nursing Leadership Academy Graduate
Affiliations
- Ohio Organization of Nurse Executives (OONE)
- Central Ohio Organization of Nurse Executives (COONE)
- Sigma Theta Tau – Capital University Chapter
- AONL
- Women in Healthcare - Industry Council
Timeline
Regional Nurse Executive – Healthcare Clinical Strategist – WFM/HCM Sr. Sales Overlay
UKG (Ultimate Kronos Group)
01.2018 - Current
Sr. Director - Nursing & Clinical Operations
OHIOHEALTH
01.2016 - 01.2018
Director of Nursing – General Medicine; Neuro; Surgical Oncology; Infusion; Wound Care; and Hyperbaric Therapies
OHIOHEALTH
01.2015 - 01.2016
Director of Nursing – Centralized Nursing and Bed Management
OHIOHEALTH
01.2013 - 01.2015
Administrative Nurse Manager - Centralized Nursing Department
OHIOHEALTH
01.2011 - 01.2013
Administrative Nurse Manager - Bed Management & Transfer Center
OHIOHEALTH
01.2009 - 01.2011
Administrative Nurse Manager - Medical-Surgical
OHIOHEALTH
01.2005 - 01.2009
Masters of Science - Nursing Administration
Capital University
Bachelor of Science - Nursing
Marshall University
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