Courtney L. Forrest
Charlotte,NC
Summary
Customer Service Specialist with a proven track record of enhancing customer satisfaction through exceptional interpersonal skills and effective problem-solving. Demonstrates strong multitasking and time management abilities, consistently driving positive outcomes while ensuring a memorable experience for every client. Committed to fostering long-term relationships and elevating service standards.
Overview
3
3
years of professional experience
Work History
Event Server
Undergrads
Charlotte, NC
09.2021 - 01.2025
- Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
- Provided food, beverage and table service to guests during events.
- Stocked service stations with ice, napkins and straws.
- Ensured that all food items were properly displayed and replenished as needed.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Participated in ongoing training to enhance job skills and knowledge.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Marketing
University of North Carolina At Charlotte
Charlotte, NC05-2025
Skills
- Detail-Oriented Approach
- Analytical thinking
- Project Planning
- Interpersonal communication
- Competitor analysis
- Marketing campaign development
- Social Media Marketing
- Go-to-market strategy development
- Good Telephone Etiquette
Affiliations
- Networking - Attending business conferences to stay updated on industry culture and expand professional connections
- Event Planning (Recreational) - Organizing and coordinating themed social events for friends and family (birthday parties, galantine's celebration)
- Cooking/Baking - Passionate about creating and trying new recipes.
Languages
Korean
Limited
Timeline
Event Server
Undergrads
09.2021 - 01.2025
Bachelor of Science - Marketing
University of North Carolina At Charlotte
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