Elizabeth Napier
Washington,NC
Summary
Friendly, seasoned hospitality professional with a strong work ethic and exceptional customer service skills, honed at Hoag Presbyterian Hospital. Proven ability to lead teams and enhance guest experiences through effective problem-solving and attention to detail. Adept at upselling and creating memorable interactions, ensuring client satisfaction in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Event Server
Eats2Seats
Raleigh, NC
03.2025 - Current
- Ensured compliance with health department regulations in food handling and sanitation.
- Verified identification cards for age verification before serving alcoholic beverages.
Food Server/Barista
Hoag Presbyterian Hospital
Newport Beach, CA
03.2023 - 03.2025
- Efficiently managed food and beverage orders, ensuring adherence to dietary restrictions and guidelines.
- Managed cash transactions and inventory control, supporting a positive team-oriented environment.
Server
Thai Gulf Restaurant
Huntington Beach, CA
07.2023 - 03.2023
- Coordinated events and managed budgets, implementing strategies to improve efficiency and profitability.
- Recruited, trained, and developed staff, fostering a positive and productive work environment.
Spa Assistant
The Ocean Club
Pine Knoll Shores, NC
01.2019 - 03.2020
- Ensured high standards of service and etiquette, enhancing guest interactions and improving overall guest satisfaction.
- Managed daily operations, including customer service and scheduling, and effectively resolved guest challenges to maintain consistent service delivery.
Administrative Assistant
Stella Construction
Stella, NC
03.2017 - 01.2019
- Handled correspondence and communication, including managing incoming and outgoing mail, emails, and phone calls.
- Provided customer service by greeting visitors and providing information over the phone.
Bartender
Grub Brothers Eatery
Washington, NC
12.2015 - 05.2016
- Developed a comprehensive knowledge of the menu to make personalized recommendations and upsell products effectively.
- Kept bar area clean and sanitized and up to standards.
Server
Ne'er Do Well
Washington, NC
11.2014 - 12.2015
- Managed multiple tables simultaneously in a fast-paced environment, maintaining accuracy and attention to detail in order processing.
- Collaborated with kitchen staff to ensure timely and accurate delivery of food and beverages, addressing any issues promptly to maintain service standards.
Server and Bartender
Spoon River Artworks and Market
Belhaven, NC
09.2013 - 11.2014
- Applied interior design expertise to create visually appealing decor for holidays and special events, enhancing the overall ambiance of the establishment.
- Improved customer service and workplace morale by introducing innovative enhancement methods and effectively managing diverse monetary transactions.
Server and Bartender
The Bank Bar and Bistro
Washington, NC
04.2012 - 09.2013
- Delivered exceptional customer service by promptly addressing and resolving issues, ensuring client satisfaction.
- Adhered to industry standards to effectively and efficiently meet client needs.
Server and Bartender
The Bistro-by-the-Sea
Morehead City, NC
01.2004 - 01.2012
- Designed and arranged specialty menus to support successful marketing initiatives.
- Anticipated and addressed client needs in a fine dining setting, enhancing overall customer experience.
Designer
Artistic Tile and Stone
Atlantic Beach, NC
12.2010 - 08.2011
- Developed and implemented innovative design solutions, managing the entire design process from initial consultation through final installation.
- Collaborated with contractors and suppliers to ensure the delivery of high-quality finished projects.
Education
Associate in Arts (AA) - Interior Design
Carteret Community College
Morehead City, NC08.2007
Skills
- Detail-oriented approach
- Communication skills
- Leadership abilities
- Team management
- Adaptability and flexibility
- Upselling and cross selling
- Strong work ethic
- Open-mindedness
- Problem-solving expertise
- Customer service excellence
- Effective teamwork
- Time management proficiency
- Physical stamina
- Presentation skills
- Ability to work under pressure
- Memory retention
- Interpersonal skills
- Attentiveness and focus
- Multitasking capabilities
- Computer proficiency
- Empathy and understanding
- Positive attitude and diplomacy
- Creativity in problem-solving strategies
- Networking and relationship building
- Conflict resolution skills
- Hospitality knowledge and sales techniques
Certification
- Responsible Alcohol Seller/Server Training, NC ABC Commission
- 2025
Affiliations
- Paddleboarding
- Fishing
- Going to concerts
- Painting
- Enjoying Nature
References
References available upon request.
Timeline
Event Server
Eats2Seats
03.2025 - Current
Server
Thai Gulf Restaurant
07.2023 - 03.2023
Food Server/Barista
Hoag Presbyterian Hospital
03.2023 - 03.2025
Spa Assistant
The Ocean Club
01.2019 - 03.2020
Administrative Assistant
Stella Construction
03.2017 - 01.2019
Bartender
Grub Brothers Eatery
12.2015 - 05.2016
Server
Ne'er Do Well
11.2014 - 12.2015
Server and Bartender
Spoon River Artworks and Market
09.2013 - 11.2014
Server and Bartender
The Bank Bar and Bistro
04.2012 - 09.2013
Designer
Artistic Tile and Stone
12.2010 - 08.2011
Server and Bartender
The Bistro-by-the-Sea
01.2004 - 01.2012
Associate in Arts (AA) - Interior Design
Carteret Community College