Courtney Marie McBain
Fort Worth,TX
Summary
Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Overview
11
11
years of professional experience
Work History
Customer Service Representative EPISD
El Paso Independent School District
11.2021 - 06.2022
- 10 years of providing customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to positive work atmosphere by consistently demonstrating professionalism and teamwork.
- Developed strong rapport with returning guests, fostering loyalty and repeat business for establishment.
Customer Service Sales Representative
Michael Kors
12.2018 - Current
- Sold thousands of dollars weekly on merchandise. Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Delivered superior customer service to retain existing customers and attract future customers.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Service Cashier
Postal Annex
01.2021 - 11.2021
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maximized employee performance by setting effective objectives and standard practices.
- Sorted mail according to size, shape, and destination.
- Planned routes and service updates to improve customer satisfaction.
- Weighed mail and computed pricing amounts.
- Provided service and sales to walk-in customers.
Secretary
TRC Group
01.2013 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Process correspondence, reports and various documents by utilizing a word processor, spreadsheets , and typewriter.
- Decreased customer hold times by updating office phone call and messaging procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained records of material flow, compiling and organizing related data.
- Sort and distribute office mail
Education
Bachelor of Science - Biology
The University of Texas At El Paso
El Paso, TX12.2018
Skills
- Written and verbal communication
- Customer Relations
- Telephone etiquette
- Scheduling
- MS Office
- Office administration
- Critical thinking
- Interpersonal Communication
- Process correspondence, reports and various departments by utilizing a word processor, and other office equipment
- Customer Service
references
Trinidad Caustrita
7500 Viscount
El Paso, Tx. 79925
915 694-8640
Owner, TRC Group
Gabby Garcia
4900 Woodrow Bean
El Paso, Tx. 79924
EPISD, Assistant Director Procurement & School Resources
Sandy Ramirez
4900 Woodrow Bean
El Paso, Tx. 79924
915 740-2020
Coordinator, EPISD Procurement and School Resources
Timeline
Customer Service Representative EPISD
El Paso Independent School District
11.2021 - 06.2022
Customer Service Cashier
Postal Annex
01.2021 - 11.2021
Customer Service Sales Representative
Michael Kors
12.2018 - Current
Secretary
TRC Group
01.2013 - Current
Bachelor of Science - Biology
The University of Texas At El Paso
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