Courtney N Jones
Shreveport,LA
Summary
A Versatile professional with diverse experience as a Bartender, Hotel Night Audit, Lifeguard, and Free-lance entrepreneur, known for exceptional customer service and teamwork. With 16 years of restaurant and fine-dining experience, and 10 years of professional bartending, exhibiting a particularly passion about serving others well while exceeding expectations and maintaining poise with a great sense of humor in demanding environments. Accompanied by proven skills in custom cocktail creation, student support, and basic life saving techniques, is a strong background in community outreach. This dedicated customer service professional brings a proactive attitude and dedication to an advancing career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mixologist
Margaritaville Resort Casino
2018.04 - Current
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Created custom cocktail menus tailored specifically for property restaurants, private parties and special occasions.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
Tutor
Self-employeed
2012.08 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported over 25 students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Lifeguard
YMCA
2016.05 - 2019.02
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Gave private lessons to students of all ages, and taught floating techniques and treading water.
Intern
AmeriCorps Program
2016.06 - 2017.08
- As a member of Shreve CORPS Shreveport Green our responsibilities were to create, expand, and maintain community gardens in local neighborhoods as a part of a complete healthy living initiative.
- Engage in our own mobile market and its efforts to provide healthy, low-cost food and nutrition education to an estimated 500 Shreveport residences.
- Assisted in the care and maintenance of the Food Bank Garden program, growing greens at the Bank as well as providing summer horticulture learning for children ages 7-11 at our local Earth Camp.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Participated in planning and execution of community outreach programs, strengthening community relations.
Education
Certification - Phlebotomy
Carter's Career Center
Bossier City, LA10.2020
Certification - Emergency Medical Technician
Southern University At Shreveport
Shreveport, LA05.2018
Skills
- Efficient multitasking
- Networking and relationship building
- Sales and Marketing
- Attention to Detail
- Hospitality and Guest Service
- Water rescue techniques
- Certified in CPR/AED
- Accounting knowledge
- Audit Procedures
- Night Audit Reports
- Training and mentoring
Certification
- Licensed Advanced Bartender - since 2014
- Louisiana Responsible Venders License - since 2012
- ABO Alcoholic Beverage Outlet License - since 2013
- OSHA Safety Training
- Certified Emergency Medical Technician, Southern University - 2018
- Certified Phlebotomist, Carter's Career Center - 2020
Languages
English
Native or Bilingual
Spanish
Limited Working
Korean
Elementary
Timeline
Mixologist
Margaritaville Resort Casino
2018.04 - Current
Intern
AmeriCorps Program
2016.06 - 2017.08
Lifeguard
YMCA
2016.05 - 2019.02
Tutor
Self-employeed
2012.08 - Current
Certification - Phlebotomy
Carter's Career Center
Certification - Emergency Medical Technician
Southern University At Shreveport
- Licensed Advanced Bartender - since 2014
- Louisiana Responsible Venders License - since 2012
- ABO Alcoholic Beverage Outlet License - since 2013
- OSHA Safety Training
- Certified Emergency Medical Technician, Southern University - 2018
- Certified Phlebotomist, Carter's Career Center - 2020
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