COURTNEY N. REDCROSS
West Chester,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Member Service Representative- Account Manager
Harris Blitzer Sports & Entertainment
06.2022 - Current
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed 450 account book of business and retained 85% of accounts and 3.5 million in revenue
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Sales Associate
Harris Blitzer Sports & Entertainment
12.2020 - 06.2023
- Assisted in the selling of a full menu of ticket products for the New Jersey Devils/Prudential Center & Philadelphia 76ers
- Performed cold calling from lists of area companies provided to sell full and partial season ticket packages and group tickets
- Utilized social selling tools to generate new lead sources
- Cordially and effectively handle incoming sales calls from prospective clients for all ticket sales
products - Conducted in-arena appointments and tours of Prudential Center and Wells Fargo Center to assist in closing new business and developing new relationships
Intern
Redcross, Martin & Associates, LLC
04.2016 - 01.2021
- Collaborated with the Accounting Team to compile and analyze data, track information and support the company and its clients
- Assisted with research, filing, data entry and recording and maintaining accurate and complete financial records
- Prepared financial reports such as balance sheets and income statements
- Worked with bookkeeping software such as QuickBooks to assist with reconciling accounts
- Updated social media and assisted in creation of website
Intern
Northeastern University
08.2019 - 04.2020
- Collaborated with marketing department to assist with digital marketing events
- Outlined press releases and prepared scripts for sporting events
- Prepared and updated roster biographies for student athletes
- Assisted with in-game statistics and live cutting videos and communicated post game data and analytics
- Managed the social media platforms in-game: Twitter and Instagram
- Coordinated pre and post-game interviews with athletes, coaches and on-campus newspapers
- Served as In-arena host and emcee for sporting events and athletic conferences
Education
Master of Arts - Communication Studies And Business Administration
Northeastern University
Boston, MA05.2020
Public Speaking, Communication in a Digital Age, Global and Intercultural Communication, AdvertisingPractices, Spanish I&II, Personal Finance, Advertising Practices, Marketing - undefined
Bachelor of Arts - Communications Studies, Business Administration
Skills
- Public Speaking, Leadership, Collaboration, Creativity, Analytical Thinker
- Microsoft Office, IBM SPSS Statistics, Amazon Web Services, Adobe Illustrator, Abode, Archtics Ticketing System, Salesforce
- Photoshop, Adobe InDesign, Instagram, Facebook, Twitter, TweetDeck, HTML, TikTok, BlueJeans, Zoom, Microsoft Teams
Timeline
Member Service Representative- Account Manager
Harris Blitzer Sports & Entertainment
06.2022 - Current
Sales Associate
Harris Blitzer Sports & Entertainment
12.2020 - 06.2023
Intern
Northeastern University
08.2019 - 04.2020
Intern
Redcross, Martin & Associates, LLC
04.2016 - 01.2021
Master of Arts - Communication Studies And Business Administration
Northeastern University
Public Speaking, Communication in a Digital Age, Global and Intercultural Communication, AdvertisingPractices, Spanish I&II, Personal Finance, Advertising Practices, Marketing - undefined
Bachelor of Arts - Communications Studies, Business Administration
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