Courtney R Williams
Fort Worth,TX
Summary
Experienced professional focused on meeting or exceeding objectives seeking Executive Administrative Assistant position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
13
13
years of professional experience
Work History
Executive Administrative Coordinator
The James Street Group
06.2021 - Current
- Answer multi-line phone systems, routing calls, deliver messages to staff, and greet visitors.
- Execute record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sort and distribute office mail and recorded incoming shipments for corporate records.
- Coach new employees on administrative procedures, company policies, and performance standards.
- Monitor supervisor's work calendar and schedule appointments, meetings, and travel.
- Interact with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Generate reports and typed letters in Word and prepared PowerPoint presentations.
- Develop and update spreadsheets and databases to track, analyze and report on performance and sales data.
- Handle client correspondence and tracked records to foster office efficiency.
- Process invoices and expenses using Sugar Database to facilitate on-time payment.
- Maintain staff directory and company policy handbook for human resources department.
- Coordinate travel arrangements by booking airfare, hotel, and ground transportation.
- Create PowerPoint presentations for business development purposes.
- Offer office-wide software support and training, troubleshooting issues, and optimizing usage.
- Create detailed expense reports and requests for capital expenditures.
- Support efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Restock supplies and place purchase orders to maintain adequate stock levels.
- Prepare detailed documents and reports in adherence to administrative processes.
- Monitor and direct incoming mail and prepare outgoing mail.
- Streamlined office operations by implementing efficient administrative processes and procedures.
Customer Care Specialist
Navient, Solutions
08.2020 - 06.2021
- Rapidly respond to customer queries in a timely and accurate manner via phone, or email
- Successfully communicate with claimants via inbound or outbound calls with concerns regarding accounts
- Provide accurate and secure information to respective parties
- Securely monitor accounts for updates and status
- Successfully Cross Trained in various departments to assist contracts
- Accurately Review, Process and Complete Appeal request submitted by Claimants and Employers
- Evaluate and Schedule Appeal Hearings for Claimants and
- Employers
- Identify customer needs and help customers use specific
- Online features
- Provide daily tracking /data to supervisor by spreadsheet to
- Guarantee success of cases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
Administrative Assistant
Blue Apron
04.2019 - 07.2020
- Acts as a receptionist for client facilities to control access through the admittance process
- Welcomes on-site visitors, determines the nature of business, and announces visitors to appropriate personnel
- Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel
- Prepares logs or reports as required for the site; writes and/or types reports and/or enters information in a computer using standard grammar; inspects security control logs and takes action as required
- Provides administrative support, such as answering telephone, taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Assisted in coordinating implementation of policies and practices across the organization.
Administrative Guard
Metro One Loss Prevention
01.2019 - 06.2020
- Monitor and maintain office equipment and inventory supplies; orders replacement supplies as needed
- Create, update, and maintain badge records and databases
- Update office policies and procedures
- Schedule company calendar and update as needed
- Prepare reports on expenses, office budgets, and other expenditures
- Support department managers, staff, and CEO
- Preparing travel arrangements for office staff and managers; overseeing and preparing expense reports and budgets
- Coordinate building and maintenance issues for general repair (heating and air conditioning, security, etc.) and updating (carpet cleaning, painting, etc.)
- Organize special functions, social events, and meetings
- Prepare correspondence, documentation, or presentation materials
- Unarmed Security Officer with Texas Documentation
- Prepare mail and shipment orders through USPS, FedEx and UPS
- Follow Metro One Security standard duties and procedures
- Perform hourly patrols
- Conduct periodic security audits
- Promptly responded to all security violations and emergency calls
- Monitor numerous visitors daily
- Verify guest and vendor identifications at each entry
- Maintain office contact list and vendors contact list.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Recreation Coordinator
Chicago Park District
06.2011 - 01.2019
- Prepared facility schedules and developed programs
- Ensured facility policy and procedures were adhered to
- Supervised the recreational facility staffing and volunteers
- Booked/Marketed all sport rental and community events
- Managed contracts /partnerships associated with recreation programs
- Planned and implemented group activities for children, teens, adults, and senior participants
- Provided emotional support to participants and staff
- Participated in staff training, meetings, and professional development opportunities
- Budgeted and ordered various materials for park locations
- Presented and trained new staff members and volunteers
- Conducted daily Chat-ins with staff
- Supervised 10 youth workers seasonally
- Conducted needs assessment for facilities and community programming
- Provided excellent customer service via in person and telephone service
- Educated participants in recreational/leisure education.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Scheduled events in recreation facilities and monitored facility conditions.
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
- Planned and implemented team projects to accomplish objectives.
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Increased community participation in recreational programs by developing and implementing engaging activities.
Education
B.S - Recreation Administration
Chicago State University
Chicago, IL 05.2017
Skills
- Verbal Communication
- Office Administration Procedures
- Organization Skills
- Multitasking and Time Management
- Research and Analytical Skills
- Administrative Management
- Report Preparation and Analysis
- Resource Coordination and Allocation
Timeline
Executive Administrative Coordinator
The James Street Group
06.2021 - Current
Customer Care Specialist
Navient, Solutions
08.2020 - 06.2021
Administrative Assistant
Blue Apron
04.2019 - 07.2020
Administrative Guard
Metro One Loss Prevention
01.2019 - 06.2020
Recreation Coordinator
Chicago Park District
06.2011 - 01.2019
B.S - Recreation Administration
Chicago State University
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