Courtney Rathfon
Bennington,NE
Summary
I am a self-motivated, fast-learning, and enthusiastic individual who enjoys working with others and seeks out opportunities that expand my skill set and inspires my self-growth.
Overview
11
11
years of professional experience
Work History
Store Manager
Hobby Lobby
Omaha, NE
08.2021 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Co-Manager
Hobby Lobby
Omaha, NE
01.2018 - 08.2021
- Oversee all store operations and functions
- Responsible for prospective employee interviews, hiring, and continuous development
- Monitor store sales, product inventory, and employee payroll
- Tasked with merchandising sales products
Assistant Manager
Hobby Lobby
Omaha, NE
01.2015 - 01.2018
- Aided and supported management with store operations
- Managed and coached employees during training
- Consistently provided positive service to customers, with a focus on escalated interactions
Department Lead (Home Decor)/Cashier
Hobby Lobby
Omaha, NE
02.2011 - 01.2015
- Contributed to positive store appearance through organizing/merchandising designated department
- Coached team members in customer service techniques, providing encouragement toward reaching sales goals.
- Complete sales transactions and returns using Point of Sales system
- Handled customer inquiries and interactions in a positive manner
Education
General Studies
V.J. And Angela Skutt Catholic High School
05.2008
Skills
- Relationship building and management
- Excellent Communication
- Quickly Adaptable
- Personable
- Goal Oriented
- Team Leadership
- Customer Relations
- Deadline Management
- Retail POS Software
Timeline
Store Manager
Hobby Lobby
08.2021 - Current
Co-Manager
Hobby Lobby
01.2018 - 08.2021
Assistant Manager
Hobby Lobby
01.2015 - 01.2018
Department Lead (Home Decor)/Cashier
Hobby Lobby
02.2011 - 01.2015
General Studies
V.J. And Angela Skutt Catholic High School