Courtni Baldwin

• Monitored patient behavior and emotional well-being to ensure safety and compliance with treatment plans.
• Assisted healthcare professionals in implementing therapeutic activities and groups for diverse patient populations.'
• Documented patient progress and behavioral changes accurately in paper health records for review by clinical staff.
• Collaborated that demonstrated team work with multidisciplinary teams to develop "care team plans" based on each patient needs and goals
• Performed duties such as answering phone calls, vitals, and cpr.
• Experienced and conducted CPI training
• Trained new staff on operational protocols, crisis intervention techniques, and patient engagement strategies.
• Led group therapy sessions, fostering a supportive environment for patients to share experiences and coping strategies.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Enhanced patient well-being by providing compassionate care and monitoring mental health status.
• Provided emotional support to patients, helping them cope with mental health challenges.

References:

1. Supervisor Crystal V. (915) 422.4295

2. Supervisor Jon B. (915) 861.7603

3. Supervisor Sarah W. (915) 541.5055

• Bathing and Grooming (Hygiene)
• Laundry and helping with dressing
• Food shopping and meal prep
• light housekeeping
• Managing medication ( Reminders and Monitoring)
• Transportation
• Mobility assistance
• Companionship and emotional support
• Helped with anything the client needed a assistance with
• Responsibility to fill out paperwork ADLs and incident documents.
• CPR and resuscitate skills

• Provided options of services being delivered to the customer instead of the customer being limited making their own trips creating a high customer satisfaction rate.
• Verified orders prior to completing services to avoid customer complaints, especially any special orders.
• Logged hours, kept receipts of the products that was needed to provide services, and kept track of payments (Book-keeping)
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns to address customer needs oro specific requests
• Provided quality services to customers and associates inquiring about product status or availability of an order.
• Carried out individual outside work in various capacities to promote business an achieve assigned goals
• Worked hard to learn required tasks to quickly maximize performance
• Maintained excellent levels of work place cleanliness around equipment to enhance safety and productivity
• Developed positive customers relationships through friendly greeting and excellent service/Built and maintained working relationships with peers and customers.
• Implemented performance quality and efficiency measures to achieve aggressive production goals for myself.

• Responsible for 12 clients
• Displayed empathy to those in care, client may become anxious or frustrated when they have a memory fog.
• Observation skills are needed as a caregiver to eliminate any health problems that needs assisting for the client or their loved ones in a timely manner
• Strong communication skills is needed to avoid issues of misunderstanding, especially with the client
• Time management. We assisted with meal prep, checking of the mail, pay bills, lighthouse keeping, administering medicines, inspect the health of patients, and grooming of the client for the day.
• Completed paperwork (ADLs) and documents for the day and what had it entailed (incidents, vitals, toileting info, etc).
• Adaptability & safety skills to ensure we quickly respond to falls, wound care to prevent infections, and even spilling of food.
• Created fun and playful activities for the clients

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• Answer phones in a friendly manner & assisted callers with their inquiries
• Provided a welcoming community when walking into the gym.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations. collecting unpaid balances, and transferring memberships.
• Take new prospective members on tours
• Answer members questions and concerns in a timely and professional manner and elevate to assistant manger or manager as needed ( I worked weekends and there was no manager on duty, therefore I was the next best thing to resolve customers needs).

• Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits.
• Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
• Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
• Serviced complex equipment quickly to minimize wait times for specific machines.
• Enforced rules and held customers accountable for not following gym regulations.
• Conducted equipment maintenance checks regularly, ensuring optimal functionality for all machines in use.
• Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns as needed.
• Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.

• Working closely with customers to determine their need.
• Answer their questions about our product/recommend the right solutions.
• Promptly resolve customer complaints & ensure maximum client satisfaction.
• Exceptional customer service
• Cash register operations lead
• Adapt to diverse customer needs
• Able to persuade others effectively
• Developed excellent people skills by having problem solving skills
• Upselling and multi-tasker skills