Tellie Vidal Sanu
Sierra Vista Hospital
9124 Bruceville Road Apt:2051 Elk Grove ,CA
12
years of professional experience
Objective:
seeking full time employment in a customer service position, compliance and risk position, sales and/or administrative services, hospitals.
Summary of Qualifications/ Selected Accomplishments
Personal Summary
A highly motivated and ambitious individual with an ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Adaptable professional with expertise in personnel development, team collaboration and customer management.Internal Control & Compliance Officer
Detail-oriented professional with a Bachelor’s in Business Administration (Marketing Management) and an Associate degree in Finance and Accounting. I offer a unique blend of strategic business insight and technical financial expertise. Proven ability to evaluate operational risks, ensure regulatory compliance, and implement robust internal control frameworks that safeguard organizational assets. I am passionate about fostering a culture of integrity and streamlining processes to drive both transparency and growth.
Work History
Mental Health Technician
1 Year 4 Months- Monitored patient behavior and emotional well-being to ensure safety and stability.
- Assisted in implementing individualized care plans under supervision of mental health professionals.
- Documented patient progress and communicated observations to nursing staff for effective treatment adjustments.
- Facilitated group therapy sessions, promoting engagement and participation among patients.
- Collaborated with interdisciplinary teams to develop comprehensive treatment strategies for diverse patient needs.
- Trained new team members on safety protocols and operational procedures within the facility.
- Conducted intake assessments to evaluate patients' mental health status upon admission.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Supported patients in daily activities, promoting independence and skill-building.
Cashier
3 Years- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with inquiries and provided product information.
- Maintained clean and organized checkout area to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints in a professional manner to improve satisfaction levels.
- Participated in inventory management by restocking shelves and monitoring product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash, credit, and electronic payments while ensuring security protocols were followed.
- Trained new cashiers on company policies and procedures for optimal performance.
Assets Protection Team Associate
3 Years- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Stocked shelves efficiently, ensuring product availability and organization throughout store.
- Collaborated with team members to maintain cleanliness and safety standards in work areas.
- Operated cash register, processing transactions accurately and handling customer payments.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Supported promotional activities by setting up displays according to company guidelines.
- Participated in training sessions, learning company policies and procedures to improve job performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Adapted quickly to changing tasks and priorities in fast-paced retail environment.
Banking Officer
7 Years 6 Months- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to ensure smooth banking operations during peak hours.
- Assisted in loan processing and documentation, ensuring compliance with banking regulations.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Conducted account reconciliations and audits to maintain financial accuracy and integrity.
- Trained new employees on bank policies and procedures, fostering a knowledgeable workforce.
- Implemented best practices for risk management, contributing to overall branch security measures.
- Played a critical role in driving successful audit results through diligent record-keeping practices.
Education
No Degree - Compliance Risk And Internal Control
No Degree - Marketing Management
Bachelor of Science - Business Administration
Associate of Applied Science - Accounting And Finance
Skills
Skills and Special Abilities
Strong work ethic: self-motivated individual who adheres to deadlines.
Versatile: able to adapt to changing situations
schedules
customer interactions.
Problem solver: able to act with urgency to ensure customer has needs met.
Interpersonal Skills: active listening
collaboration
able to articulate well amongst peers and customers.
Team player: supports colleagues
provides tools
advice
and resources for development.
Quick learner: able to be receptive and utilize personalized learning tools to help improve efficiency.
Detail Oriented: strong written communication skills.
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Timeline
Mental Health Technician
Sierra Vista Hospital
06.2025 - CurrentRead More
Cashier
Walmart
07.2022 - 07.2025Read More
Assets Protection Team Associate
Walmart
07.2022 - 07.2025Read More
Banking Officer
Sierra Leone Commercial Bank
02.2014 - 08.2021Read More
Chartered Institute of Professional Certifications(AccreditedCPD
No Degree from Compliance Risk And Internal Control
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London School of Business Administration
No Degree from Marketing Management
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Institute of Advance Management And Technology
Bachelor of Science from Business Administration
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College of Business Studies
Associate of Applied Science from Accounting And Finance
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