Courtni James
Las Vegas,NV
Summary
Compassionate Phlebotomist II at Quest Diagnostics with expertise in venipuncture and patient care. Enhanced patient experiences through effective communication and meticulous specimen handling. Recognized for training new staff and maintaining high standards of infection control, ensuring safety and comfort during procedures. Proven ability to excel in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist II
Quest Diagnostics
06.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Esthetician
Self Employed
04.2023 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
ER Technician
Summerlin Hospital
04.2016 - 11.2022
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
- Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
Phlebotomist
CSL Plasma Center
12.2014 - 01.2016
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Education
Associate of Arts - Product Development
Fashion Institute of Design & Merchandising
Los Angeles, CA06-2007
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Data entry
- Infection control
- Communication
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Organizational skills
- Customer service
Certification
- Licensed Phlebotomist, 43107-AL-1/37079-AO-1, 2015
- Licensed Esthetician, A-107052, 2023
Timeline
Phlebotomist II
Quest Diagnostics
06.2023 - Current
Esthetician
Self Employed
04.2023 - Current
ER Technician
Summerlin Hospital
04.2016 - 11.2022
Phlebotomist
CSL Plasma Center
12.2014 - 01.2016
Associate of Arts - Product Development
Fashion Institute of Design & Merchandising
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