COURTNIE EDWARDS
Charlotte,NC
Summary
Detail-oriented North Carolina Licensed Insurance Adjuster with 15 years of experience in high-volume documentation and conflict resolution. Skilled in needs assessments, data analysis, and managing caseloads to deliver client-centered solutions in hybrid environments. Committed to professionalism and strong decision-making under pressure, aiming to leverage investigative analysis and documentation expertise in a Claims Adjuster role.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Instructional Coach
North Carolina New Teacher Support Program
01.2021 - Current
- Managed hybrid caseload of 30 educators across 5 districts, documenting daily progress reports, incident logs, and compliance records to ensure accuracy and accountability.
- Conducted needs assessments to identify partnership concerns, evaluate conditions, and determine actionable steps for improvement.
- Analyzed student data to identify performance gaps, developing and implementing individualized action plans (similar to damage assessment/settlement planning)
- Applied de-escalation techniques and handled "crucial conversations" to resolve contentious disputes between parents, students, and administration, consistently achieving amicable outcomes.
- Leveraged technical proficiency in student management software and digital documentation systems to process documentation 20% faster than previous paper-based methods.
- Supported regional beginning teacher retention rate of 92%
- Ensured consistent support for teachers, resulting in full retention over two years at various school sites.
- Managed increased caseloads effectively during periods of staffing changes.
- Received acknowledgment for maintaining reliable operations and uninterrupted service.
Educator | Curriculum Designer | Instructional Leader
Various School Districts
01.2005 - 01.2021
- Delivered individualized and differentiated instruction and learning supports to a diverse stakeholder group
- Built strong rapport with diverse populations, demonstrating professional empathy in high-stress situations.
- Organized and maintained extensive, strictly confidential records in compliance with state privacy laws (FERPA).
- Trained colleagues on new educational software and data systems, facilitating smoother technology adoption.
- Analyzed performance concerns and developed targeted solutions that addressed specific needs.
- Interpreted policies, curriculum standards, and operational requirements and followed with fidelity
- Coordinated multiple priorities while meeting strict deadlines
Education
NC Adjusters License -
Lewis Financial Services Institute
Charlotte, NCGraduate Certificate -
Adult Learning & Instructional Design
Charlotte, NCMaster of Arts - Educational Leadership And Management
Gardner-Webb University
Boiling Springs, NC08-2018
Master’s Degree -
Gardner-Webb University
Boiling Springs, NCBachelor’s Degree -
University of North Carolina At Greensboro
Greensboro, NCSkills
- Needs Assessment
- Workflow Documentation
- Case Management
- Client Communication
- Stakeholder Relations
- Process Documentation
- Digital Documentation Systems
- Data analysis
- Microsoft Office
- Google Workspace
- Investigative Interviewing
- Conflict Resolution
- Professional Follow Up
Certification
- North Carolina Licensed Insurance Adjuster, Active
- Graduate Certificate in Adult Learning & Instructional Design, Completed
- Critical Conversations Training, Completed
Technical Proficiencies
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Docusign, Zoom, Microsoft Teams, Google Meet, Slack, Trello
Eager to Train in: Xactimate, Symbility, Carrier Claims Management Systems
Leadership Highlights
- NC NTSP State Team Leadership Award Recipient
- UNC Charlotte Extraordinary Contribution Award Nominee
- Selected Statewide Legislative Advocacy Representative
- Regional Partnership Development Lead
- Statewide Professional Development Facilitator
Timeline
Instructional Coach
North Carolina New Teacher Support Program
01.2021 - Current
Educator | Curriculum Designer | Instructional Leader
Various School Districts
01.2005 - 01.2021
NC Adjusters License -
Lewis Financial Services Institute
Graduate Certificate -
Adult Learning & Instructional Design
Master of Arts - Educational Leadership And Management
Gardner-Webb University
Master’s Degree -
Gardner-Webb University
Bachelor’s Degree -
University of North Carolina At Greensboro