Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Courtnie Graciano

Ontario,CA

Summary

Dynamic professional with a proven track record in customer service and sales proficiency, notably at Sephora. Skilled in customer consultation and upselling strategies, I excel in fast-paced environments, demonstrating exceptional organization and multitasking abilities. Achieved notable client satisfaction and engagement, fostering loyal clientele through outstanding service and attention to detail.

Qualified with an RBS with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.

Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Sephora
09.2024 - 02.2025
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Bartender

The Hideout
04.2023 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Server

Starting Gate
06.2023 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.

Hairstylist

Supercuts
08.2009 - 11.2021
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.

Bartender Server

JJs Sports Bar and Grill
11.2018 - 02.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Dingers
05.2018 - 11.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Hair Stylist

Ulta Beauty Inc.
06.2016 - 10.2017
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Organized sales area and work station to showcase products and boost sales.

Education

License - Cosmetology

Citrus Community College
Glendora
03-2009

High School Diploma -

Upland High School
Upland
06-2008

Skills

  • Customer service
  • Organization and multitasking
  • Cash handling
  • Team collaboration
  • Customer engagement
  • Sales expertise
  • Retail experience
  • Upselling strategies
  • Flexibility and adaptability
  • Attention to detail
  • Sales proficiency
  • Customer consultation
  • Theft prevention

Certification

  • Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
  • Food Handler's Card or Permit - Various State Health Departments.
  • Responsible Beverage Service Training (RBST) Certificate - Various State Liquor Control Boards.

Timeline

Beauty Advisor

Sephora
09.2024 - 02.2025

Server

Starting Gate
06.2023 - 10.2023

Bartender

The Hideout
04.2023 - 08.2024

Bartender Server

JJs Sports Bar and Grill
11.2018 - 02.2019

Bartender

Dingers
05.2018 - 11.2018

Hair Stylist

Ulta Beauty Inc.
06.2016 - 10.2017

Hairstylist

Supercuts
08.2009 - 11.2021

License - Cosmetology

Citrus Community College

High School Diploma -

Upland High School

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Courtnie Graciano