Courtnie Thorsen
Summary
Dynamic professional with a proven track record at Esprit Decor Home Furnishings, excelling in website maintenance and customer relationship building. Enhanced online presence through meticulous content management and e-commerce integration, while boosting client engagement and loyalty via CRM software proficiency. Demonstrated exceptional teamwork and interpersonal skills, significantly contributing to business growth. Excited to bring diverse experience to a new challenge.
Overview
22
22
years of professional experience
Work History
Website Administrator
Esprit Decor Home Furnishings
09.2018 - Current
- Managed daily content updates for approximately 150,000 products, ensuring accurate information and consistent branding across all pages.
- Optimized site performance through regular updates, security patches, and server maintenance.
- Collaborated with marketing team to develop engaging landing pages for targeted campaigns.
- Coordinated with cross-functional teams to integrate third-party tools, such as e-commerce platforms or CRM software.
- Monitored website uptime and addressed any server or hosting issues promptly to maintain seamless online presence.
CRM Manager
Esprit Decor Home Furnishings
10.2010 - 09.2018
- Managed direct communication with average of 7 potential and current clients daily per day
- Oversaw CRM platform updates and maintenance, ensuring optimal performance and minimal downtime.
- Built relationships with customers and community to establish long-term business growth.
- Coordinated with IT department to ensure seamless integration of new CRM features and functionalities across all relevant platforms.
- Trained sales team on CRM tools, boosting productivity and lead conversion rates.
Retail Sales Associate
Esprit Decor Home Furnishings
02.2003 - 10.2010
- Greeted customers and helped with product questions, custom selections, and purchases.
- Used POS system to process sales, returns, online orders, internal reports and gift card activations.
- Maintained up-to-date knowledge of store sales, payment policies, store policies and security standards.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Demonstrated expertise in various product categories resulting in becoming go-to resource for customers seeking advice on product selection.
Skills
- Website Maintenance
- CRM software proficiency
- Web Content Creation
- E-commerce Integration
- Customer Service
- Strong Communication and Interpersonal Skills
- Time Management
- Teamwork and Collaboration
- Excellent people skills
- Relationship Building
Timeline
Website Administrator
Esprit Decor Home Furnishings
09.2018 - Current
CRM Manager
Esprit Decor Home Furnishings
10.2010 - 09.2018
Retail Sales Associate
Esprit Decor Home Furnishings
02.2003 - 10.2010
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