Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
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Courtnie Wilson

Courtnie Wilson

Memphis,TN

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Marshalls
Germantown, TN
03.2022 - Current
  • Assisted customers with finding the right product for their needs.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.

Assistant Daycare Teacher

Little Explorers In Home Daycare
Bartlett, Tennessee
11.2024 - 05.2025
  • Supervised daily activities to ensure child safety and well-being.
  • Facilitated group play sessions to encourage social development among children.
  • Organized educational materials and resources for various activities.
  • Maintained a clean and organized learning environment for optimal exploration.
  • Implemented behavior management strategies to promote positive interactions.
  • Provided support and guidance to children during their daily routines, including meals, naps, and playtime.
  • Ensured a safe environment for all children at the daycare center by monitoring activities closely.
  • Assisted in preparing meals for the children according to nutritional guidelines.

Food Service Worker

Menchie's Frozen Yogurt
Memphis, TN
06.2021 - 02.2022
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Greeted customers upon arrival in the dining area.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.

Education

High School Diploma -

Southwind High School
Memphis, TN
05-2023

Bachelor of Science - Nursing

University of Memphis
Memphis, TN

Skills

  • Customer Service
  • Money Handling
  • Problem-Solving
  • Retail Sales
  • Conflict Resolution
  • Interpersonal and written communication
  • Independent judgement
  • Customer Assistance
  • Customer Engagement
  • Positive and professional
  • Cash Register Operation
  • Loyalty promotion
  • Calm Demeanor
  • Teamwork and Collaboration
  • Returns and exchanges

Affiliations

  • I auditioned and participated in the award-winning University of Memphis, University Singers my sophomore year of college whilst preparing for Nursing School and maintaining my grades. I then applied and was accepted to the University of Memphis, Loewenberg College of Nursing and I start in the upcoming Fall.

Languages

English
Native/ Bilingual
Spanish
Limited

Accomplishments

  • Was awarded the 6-year award for the All-Southwest Honors Choir
  • Made all 3 years of the All-State Choir
  • Graduated with State Distinction
  • Graduated with Honors
  • Maintained Dean's List all years of college so far
  • Maintained a 3.6 GPA at the University of Memphis
  • Won the NAACP ACT-SO National competition in 2022

Certification

  • BLS certified from both AHA and American Red Cross

References

References available upon request.

Timeline

Assistant Daycare Teacher

Little Explorers In Home Daycare
11.2024 - 05.2025

Retail Sales Associate

Marshalls
03.2022 - Current

Food Service Worker

Menchie's Frozen Yogurt
06.2021 - 02.2022

High School Diploma -

Southwind High School

Bachelor of Science - Nursing

University of Memphis

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