Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Courtny Carter

Washington,DC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Able to advocate for and drive/support changes to advance organizational processes.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Shades of Style Salon
01.2020 - 03.2024
  • Ensured accountability for complex projects, including data migration and inventory management
  • Developed communication pipelines, disseminated time sensitive information for administration to assist cross-functional teams
  • Successfully marketed salons hair care product line exceeding 27% of individual sales targets in 2023
  • Enforced confidentiality of sensitive information by adhering to strict privacy policies implementing secure filing systems
  • Established warm professional rapports, new as well as long-term clients, vendors
  • Contributed an increase in client retention by 33% executed specials, in combination to loyalty rewards
  • Executed specials in combination with loyalty rewards contributing to an influx in customer retention by 33%

Customer Service Overnight Lead

Walgreens
01.2017 - 08.2019
  • Collaborated with colleagues in conjunction or conjointly with leadership achieving monthly targets optimizing workflow efficiency
  • Processed complex financial transactions for a multi-billion-dollar organization with 98% accuracy exceeding efficiency
  • Maintained material inventory by use of computer software data entry skills
  • Cross-trained providing backup support for other departments
  • Served on the front line by reducing fraud in tandem with theft by enforcing regulatory compliance

Customer Service Executive

Alorica
03.2013 - 05.2019
  • Applied professional judgement to interpret internal policies, guidelines
  • Utilized subsequent findings to make decisions that encourage customer loyalty revenue growth as well as retention
  • Managed essential relationships incorporated activities acting as liaison between external constituents and internal work groups
  • Tracked trends using data to identify downward trends in addition to service gaps
  • Analyzed internal policies, processes, products in comparison to trends, customer complaints and inquiries
  • Conducted research using combination of internal external sources to develop viable solutions based on existing internal resources

Education

Pscyschology

Montgomery College
Rockville Maryland
05-2025

High School Diploma -

Baldwin High School
Pittsburgh, PA
06-2010

Skills

  • Business process improvement
  • Organizational development
  • Stakeholder communication
  • Competitive intelligence
  • Data entry documentation (Excel, Word, Office)
  • Operating systems proficiency (MacOs, Windows 10)
  • Information confidentiality and disclosure best practices
  • Meeting facilitation (client interfacing) (zoom, teams, email, Whats app, Discord)
  • Calendar management
  • Executive support
  • Project management
  • Writing and editing

Timeline

Administrative Assistant

Shades of Style Salon
01.2020 - 03.2024

Customer Service Overnight Lead

Walgreens
01.2017 - 08.2019

Customer Service Executive

Alorica
03.2013 - 05.2019

Pscyschology

Montgomery College

High School Diploma -

Baldwin High School

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Courtny Carter