Summary
Overview
Work History
Education
Skills
Timeline
Generic

Covoshia Magee

Baton Rouge,La

Summary

Covoshia Magee I have worked in customer service for 10 plus years, and I have about 3 years of call center experience. I started out working at McDonalds as my first job at 16 years old. I am now looking to take my skills to a new and exciting position.

Overview

11
11
years of professional experience

Work History

Direct Support Professional

Rescare, INC
03.2018 - 07.2019
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Customer Service Representative

Advanced Call Center Technologies LLC
11.2020 - 01.2022
  • CSR
  • Hobby LobbyHobby Lobby —
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Dispatch Supervisor

Petro-Chem Services
11.2022 - Current
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Supervised team of Number employees and provided training focused on maximizing overall performance.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.

Cashier Team Lead

Hobby Lobby
08.2016 - 12.2018
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Cash Management Service Teller

Loomis Armored US
03.2016 - 08.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted, verified and handled bank deposits and armored car transactions.

Barista

CC’s Coffee
04.2015 - 03.2017
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.

Sales Associate

Walmart
04.2012 - 02.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Scotlandville Magnet High School
Baton Rouge, LA
05.2010

Skills

  • Patient Care
  • Care Plan Assessment
  • Grocery Shopping
  • First Aid and Safety
  • Knowledge of State Regulations
  • Meal Planning and Preparation
  • Routine Adjustment
  • Health and Safety Requirements
  • Charting and Documentation
  • Developing Client Trust
  • Medication Administration
  • Patient Education
  • Order Fulfillment
  • Sales Expertise
  • Fleet Dispatching
  • Credit Card Payment Processing
  • Refund Processing
  • Store Maintenance
  • Order Processing
  • Route Dispatch
  • Technical Support
  • Call Center Operations
  • Clerical Support
  • POS Systems Expertise
  • Medical Terminology Knowledge
  • Money Handling Abilities
  • Multi-Line Phone Talent
  • Customer Service
  • Filing

Timeline

Dispatch Supervisor

Petro-Chem Services
11.2022 - Current

Customer Service Representative

Advanced Call Center Technologies LLC
11.2020 - 01.2022

Direct Support Professional

Rescare, INC
03.2018 - 07.2019

Cashier Team Lead

Hobby Lobby
08.2016 - 12.2018

Cash Management Service Teller

Loomis Armored US
03.2016 - 08.2017

Barista

CC’s Coffee
04.2015 - 03.2017

Sales Associate

Walmart
04.2012 - 02.2014

High School Diploma -

Scotlandville Magnet High School

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Covoshia Magee