Alexis Iacoboni
Fernley,NV
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
6
6
years of professional experience
Work History
Field Service Lead
3M Medical Healthcare
Sparks, NV
08.2021 - Current
- Performed preventative maintenance and repairs on a range of wound vacs, ensuring functionality and reliability.
- Maintained accurate records of service calls, parts used, time spent.
- Conducted training sessions for new technicians on proper use of tools and equipment.
- Developed strong working relationships with customers through proactive communication regarding their service needs.
- Managed escalated customer complaints in a timely manner.
- Managed routes efficiently to ensure timely completion of deliveries.
- Prepared documents such as bills of lading, invoices, manifests., prior to departure.
- Maintained regular communication with management, drivers and customers regarding scheduled delivery times.
Front End Team Lead
Walmart
Reno, NV
01.2019 - 08.2021
- Manage and operate front end to standards.
- Understand all policies and procedures, and be able to execute them professionally.
- Use of scheduling system to schedule associates on the front end.
- Daily and weekly huddles to ensure my team understands the expectations.
- Fast-paced environment, with constant change, while working with associates and customers.
- Facilitated communication between cross-functional teams throughout the store.
Education
Associates Degree - Fine Arts
Truckee Meadows Community College
Reno, NV01.2016
Skills
- Workday
- Microsoft Teams
- Sales Support
- Strong leadership
- Account Management
- Order Processing
- Account updating
- Customer service excellence
Timeline
Field Service Lead
3M Medical Healthcare
08.2021 - Current
Front End Team Lead
Walmart
01.2019 - 08.2021
Associates Degree - Fine Arts
Truckee Meadows Community College