Coy Long
Jacksonville
Summary
Experienced and customer-focused hospitality professional with a strong background in food and beverage management. Possessing extensive knowledge of beer, fine wines, and spirits, consistently elevating restaurant standards by delivering exceptional quality beverages and service. Successful career spanning 12 years, honing skills in effectively managing employees throughout the entire hiring, training, and scheduling process.
Overview
11
11
years of professional experience
Work History
Food & Beverage Manager
Florida Yacht Club
06.2022 - Current
- Organize and manage the Wine Club and conduct tastings and monthly events
- Responsible for all beverage ordering and inventory management
- Ensure menu item implementation through the Jonas POS system
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Organized successful special events that contributed to increased sales figures.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
Beverage Manager
Timuquana Country Club
08.2019 - 06.2022
- Direction of the beverage program including ongoing staff education and cocktail program inception and implementation
- Increased profitability with strict inventory management and liquidation of idle inventory
- Build and maintain relationships with key distributor accounts and personnel
- Responsible for the inception and direction of educational classes and events for the membership for whiskey and wine
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
Food & Beverage Supervisor
Isleworth Golf & Country Club
11.2017 - 08.2019
- Monitored labor, productivity, sales, and inventory in 4 food and beverage locations
- Directed cocktail program and smoothie/coffee bar inception and management
- Setup and execution of private dinners and tastings with the membership
- Anticipate any needs of the membership and ensure precise account charges to eliminate charge backs
Supervisor/ Trainer
Walt Disney World
11.2014 - 08.2019
- Directed lounge operations and ensured guest satisfaction as the floor supervisor
- Responsible for establishing and instructing beer and bourbon classes for guests on a weekly basis
- Directed cocktail creation, implementation, and training at 2 lounge locations
- Responsible for daily ordering of products and monthly inventory
- Provide beverages to the lounge guests and the service bar in a timely and professional manner
Trainer/Bartender
NBC Sports Grill and Brew
08.2015 - 11.2017
- Opening team member responsible for setting beverage and service standards
- Responsible for extensive knowledge and training of the cocktail program and the 102 beers sold in house
- Led training classes for all employees and new management staff
- Regularly engage guests to ensure satisfaction with beverage and food choices
Food & Beverage Supervisor
Carrabba’s Italian Grill
02.2014 - 11.2017
- Responsible for training all new bartenders and supervisors on our beverage program and company standards
- Created and implemented new cocktails and weekly drink specials
- Memorize restaurant wine list and appropriate entrée pairings as well as providing proper wine tastings and service
- Craft cocktails and suggest wine based on the guest’s preferences and food selections
- Made weekly schedules for front of house staff
Education
Business Law, Business Management & Ethics
North Carolina State University
Raleigh, NC12.2011
Diploma -
West Columbus High School
Cerro Gordo, NC05.2006
Skills
- Operations oversight
- Labor management
- Certified Craft Beer Server
- Responsible vending training
- Food and beverage operations
- Cost control
- Menu development
- Wine Pairing
Timeline
Food & Beverage Manager
Florida Yacht Club
06.2022 - Current
Beverage Manager
Timuquana Country Club
08.2019 - 06.2022
Food & Beverage Supervisor
Isleworth Golf & Country Club
11.2017 - 08.2019
Trainer/Bartender
NBC Sports Grill and Brew
08.2015 - 11.2017
Supervisor/ Trainer
Walt Disney World
11.2014 - 08.2019
Food & Beverage Supervisor
Carrabba’s Italian Grill
02.2014 - 11.2017
Diploma -
West Columbus High School
Business Law, Business Management & Ethics
North Carolina State University
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