Summary
Overview
Work History
Education
Skills
Timeline
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Coy Pauldino

Loxahatchee Groves,FL

Summary

Accomplished Adult Protective Investigator at Florida Department of Children & Families, enhancing community awareness and client advocacy through educational presentations and tailored referrals. Demonstrated strong work ethic and effective communication, streamlining processes with advanced interviewing techniques. Achieved 30% increase in multidisciplinary collaboration, fostering teamwork and legal compliance.

Overview

10
10
years of professional experience

Work History

Sales Associate

AutoZone
09.2021 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Ticketing Staff Member

Rapids Water Park
03.2019 - 06.2022
  • Provided support to supervisors during high-volume periods, assisting with additional tasks as needed.
  • Assisted in revenue growth by upselling premium seating options and addons.
  • Efficiently processed phone orders for remote customers, offering exceptional service regardless of location.
  • Reduced wait times by quickly processing payments and issuing tickets during peak hours.

Adult Protective Investigator

Florida Department of Children & Families
07.2022 - Current
  • Strengthened multidisciplinary collaboration through active engagement with local task forces and law enforcement agencies.
  • Streamlined information gathering processes using advanced interviewing techniques during home visits and witness interviews.
  • Enhanced community awareness by delivering educational presentations on adult protective services and elder abuse prevention.
  • Promoted client self-sufficiency through tailored referrals to supportive services.

Sales Associate

GameStop
11.2018 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Laborer

All County Paving
05.2015 - 04.2018
  • Provided assistance wherever needed to maintain upkeep of the warehouse.
  • Assisted shop's auto body technician for work on commercial vehicles.

Education

Bachelor of Arts - Criminal Justice

Florida Atlantic University
Boca Raton, FL
05.2020

Skills

  • Client advocacy
  • Assertiveness
  • Legal compliance
  • Investigative skills
  • Interviewing techniques
  • Strong work ethic
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Privacy and confidentiality
  • Positive reinforcement
  • Emotional support
  • Team building
  • Public relations
  • Task prioritization
  • Self motivation
  • Behavior management
  • Interpersonal skills
  • Analytical thinking
  • Client assessments
  • Conflict resolution
  • Professionalism
  • Risk assessment

Timeline

Adult Protective Investigator

Florida Department of Children & Families
07.2022 - Current

Sales Associate

AutoZone
09.2021 - 06.2022

Ticketing Staff Member

Rapids Water Park
03.2019 - 06.2022

Sales Associate

GameStop
11.2018 - Current

Laborer

All County Paving
05.2015 - 04.2018

Bachelor of Arts - Criminal Justice

Florida Atlantic University

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Coy Pauldino