Coya Quispe
New York,NY
Summary
Enthusiastic and project-oriented person offering several years of experience in customer facing roles. Strong understanding of the importance of team collaboration and communication, time and deadline management, and efficient systems to streamline repeated tasks. Demonstrated attention to detail and adherence to confidentiality requirements.
Overview
4
4
years of professional experience
Work History
Paralegal
Lieff Cabraser Heimann & Bernstein
New York, NY
10.2022 - Current
- Manage and improve intake program for firm's Survivors' Rights Practice Group which handles all initial case and investigation inquiries.
- Serve as liaison between clients and attorneys; navigate sensitive and confidential information over email and phone; ensure client satisfaction.
- Track and ensure compliance of case deadlines; work with clients to prepare case documents; manage client communications in Salesforce.
Retail Associate
BESTIES Vegan Paradise
Los Angeles, CA
04.2021 - 04.2022
- Lead cashier responsible for closing register and serving as key-holder as necessary. First employee offered the position of Manager.
- Maintain store’s pristine appearance; create warm and strong rapport with guests through relatability, helpfulness, and genuineness.
- Expertly recommend products best suited to guests and their events by identifying their preferences, needs, and constraints.
Field Expert
Enjoy Technology
Los Angeles, CA
09.2020 - 04.2021
- Assist customers with in-home set-up and data transfer of cellphones, tablets, and smartwatches.
- Perform comprehensive bill reviews to identify potential savings opportunities for customers.
- Engage customers in quality conversations to ensure pleasant service experience.
Education
Bachelor of Arts - Philosophy
University of California Los Angeles
Los Angeles, CA06-2020
Skills
Client Related
- Client Communication
- Client Intakes
- Client relationship management
Customer Service
- Cultural Sensitivity
- Mental Health Support
- Trauma-Informed Care
- Understands confidentiality
Administrative
- Attorney Support
- Proficient in MS Office
- Calendar Management
- File and Records Management
- Document Preparation
Development
- Task Prioritization
- Team Communication
- Continuous Improvement
- Employee Training
Languages
Spanish
Limited
German
Elementary
Accomplishments
- Summa Cum Laude and Phi Beta Kappa graduate with a GPA of 3.94 (2020)
- Dean’s Honors List (Fall 2018 – Spring 2020)
- Seal of Biliteracy (2016)
- AP Scholar with Distinction (2016), AP Scholar with Honors (2015)
Affiliations
- Recreational dancer since childhood, learning styles ranging from Tahiti to Cuba.
- Avid wildlife traveler who loves the ocean and cetaceans, hoping to eventually find the courage to become scuba certified.
Fun Fact
- I was a U.S. Soccer Federation referee when I was in high school and often reffed games with my mom.
References
References available upon request.
Timeline
Paralegal
Lieff Cabraser Heimann & Bernstein
10.2022 - Current
Retail Associate
BESTIES Vegan Paradise
04.2021 - 04.2022
Field Expert
Enjoy Technology
09.2020 - 04.2021
Bachelor of Arts - Philosophy
University of California Los Angeles
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