Cozetta Maldonado
Springfield,Illinois
Summary
Enthusiastic and motivated individual passionate about her duties. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. I am a proficient and caring team member offering outstanding experience. Diligent about maximizing satisfaction, safety and wellness while serving others of all backgrounds.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Cirlce K
08.2021 - 10.2023
- Trained new employees on proper protocols and customer service standards.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Promoted special offers and discounts to customers to maximize sales.
- Delivered exemplary customer service and warmly greeted guests.
- Responded promptly to requests for assistance, spills and customer inquiries.
Direct Service Provider
Spark
11.2022 - 08.2023
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Scheduled and accompanied client to medical appointments.
Direct Service Provider
Brother James Court
11.2018 - 11.2020
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Educated patients and family members on best home care practices for healing and recovery.
Phlebotomist
St. John Hospital
02.2016 - 11.2018
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
Education
GED -
Illinois Community College
Springfield, IL10.2013
Skills
- Customer Support
- Clerical Support
- Team Collaboration
- Customer Service
- Mobility Support
- Compassionate Caregiver
- Records Management
- Transporting Patients
- Account Updating
- Client Relations
- Customer Relations
- Money Handling Abilities
Timeline
Direct Service Provider
Spark
11.2022 - 08.2023
Customer Service Associate
Cirlce K
08.2021 - 10.2023
Direct Service Provider
Brother James Court
11.2018 - 11.2020
Phlebotomist
St. John Hospital
02.2016 - 11.2018
GED -
Illinois Community College
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