Charlie Poladura

• Led a team of 10 consultants, achieving 15% improvement in delivery margins and utilization through strategic resource optimization and streamlined project workflows.
• Fostered a high-engagement culture, improving team retention and satisfaction by implementing mentorship, professional development, and recognition initiatives.
• Enhanced customer satisfaction and service responsiveness by establishing new performance dashboards, OKRs, and communication channels with clients.
• Partnered with Sales & Customer Success to expand service adoption, driving qualified customers through value-driven service offerings.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Spearheaded launch and rapid growth of LATAM operations, scaling from 0 to $10M revenue and 50+ employees in 18 months.
• Managed full regional P&L, hiring, partnerships, and delivery, positioning LATAM as a critical revenue driver in global expansion.
• Led talent acquisition, onboarding, and leadership development to build a high-performing, scalable consulting team.
• Negotiated and managed key strategic partnerships and client relationships to accelerate regional market penetration.
• Liaising with head office (COO) to enable company goals, teams and departments. Being responsible and accountable for all LATAM Operations, enabling team’s growth and achievement of all established OKRs.
• Maintaining and building branding and good image of the organization at all times as the company establishes in the new region.
• Drove the successful execution of numerous large-scale events while closely managing costs/budgetary constraints associated with event planning/management activities.

• Oversaw professional services delivery, ensuring project success, customer satisfaction, and revenue growth across enterprise accounts.
• Improved project prioritization and resource allocation, reducing delays and enhancing on-time delivery performance.
• Served as executive escalation point, providing guidance and resolution during high-impact client challenges.
• Collaborated with Sales to identify and secure new revenue streams through expanded service engagements.
• Managed an international team of 10 employees across 3 different countries

• Built and scaled a multi-service tech consultancy, achieving 300% YoY revenue growth through service expansion and new client acquisition.
• Managed operations across eCommerce, Software Development, Data Engineering, and Analytics practices, leading a cross-functional team of 10+ consultants.
• Led M&A process and integration post-acquisition, ensuring team retention and customer continuity.
• Secured funding to drive market expansion and new service lines.

• Directed product roadmap and stakeholder alignment, incorporating customer, partner, and executive input into development priorities.
• Managed customer advisory boards and roadmap presentations, strengthening customer engagement and retention.
• Collaborated with global teams to successfully launch product expansions in ANZ and EU regions.
• Defined product KPIs and performance milestones to measure adoption and success.

• Senior Product Manager, NetSuite Commerce & CX | Oracle America, Inc.
• Consulting Solution Director, NetSuite PS | Oracle America, Inc.
• Senior Solution Architect, Professional Services | NetSuite, Inc.
• Product & Services Solutions Architect | NetSuite, Inc.
• Sr. Consultant, Account & Project Manager | SuiteCommerce, Inc.

Selected Achievements:

• Managed delivery of 100+ enterprise NetSuite implementations annually, ensuring customer adoption and success.
• Led cross-functional teams in solution design, client onboarding, and operational readiness across LATAM and U.S. markets.
• Recognized as Consultant of the Year (2013) and Most Valuable Employee (Q3 2013) by NetSuite