Amit Biswas

• Spearheaded global operations of a $700M IT Services & S/W Engineering company across US, India, LATAM & APAC, leading 12,000+ professionals; achieving 20% operating efficiency & 12% EBIDTA improvement YoY.
• Partnered with business leaders to drive enterprise-wide system/process/culture transformations, including Lead-to-Cash modernization and AI-first initiatives.
• Designed a company-wide OKR system and strategic roadmap, increasing target/goal execution by 16% and driving 25% revenue growth YoY.
• Served as a trusted advisor to CCO/CFO/CEO for GTM strategy & execution.
• Directed the Legal/Finance/IT/Talent/HR/Ops and launched a global shared services model, enhancing quality and cutting back-office costs by 30%.
• Redesigned executive reporting and meeting cadence, saving 1,200+ leadership hours annually and cutting decision latency by ~50%.
• Co-led $120M M&A due diligence and integration, transition planning & execution, achieving full operational alignment within 1 quarter.
• Led CRM system migration & integration (Salesforce/MS-Dynamic/HubSpot) across 3 acquired entities, improving efficiency & data accuracy by >33%.
• Introduced AAVA OneView Dashboard, digitizing engineering delivery reporting, and elevating client satisfaction scores (NPS) from 55 to 68.
• Implemented AI & automation frameworks, reducing errors by 75%, report generation (Sales Operations) cycle time by 55% and manual workload by 30%.
• Deployed state-of-the-art data analytics/insights and real-time monitoring dashboards via Power BI through org-wife Salesforce/METAL/WF/SOLOMON integration.
• Partnered with CCO/CFO to deliver a 3-year revenue growth plan.

• Responsible for managing the overall business operations for a $200M 'start-up like' business, overseeing and directing all support functions – Ops/Legal/HR/Talent/Finance/IT etc.
• Conceptualized, planned, and implemented an org-wide OKR framework and achieved 60% reduction in bench YoY and 30% improvement in Utilization.
• Improved margin by 250 bps through focused MAP process.
• Set up Offshore Delivery Center in India and improved offshore ratio by > 36% in a span of 3 years. That addressed both margin & attrition challenges.
• Ensured financial forecasting for the CES business revenue at 99% accuracy.
• Consolidated vendor management and renegotiated contracts, achieving 18% cost savings in recurring / redundant operational expenditures.

• Achieved a $72M book of business in 5 years, starting from scratch – set up all backend teams / nascent functions and hired all critical support roles.
• Improved GPM from 21% in 2014 to 28% by end of 2018, by adopting efficient margin mgmt. processes and upgrading sourcing methodologies.
• Improved revenue realization by tightening Invoicing and AR governance, recovering $1.8M in revenue leakage or reduced DSO within two quarters.

• Spearheaded the account management, farming/cultivation, service delivery execution, and client relationship management for 3 high-end BFSI accounts.
• Set up the GE Finance & Assurance (Genworth) account from scratch through delivery excellence, building client intimacy, and providing tangible ROIs for the client.
• Led several cross-functional, multi-vendor programs (e.g. Consumer Web Application rollout) to foster long-term client trust & business growth.

• Account & Client Relationship Management: Managed the KBC, Belgium account to lead our 5-year Support & Maintenance Contract for all their key Banking & Insurance systems.
• IT Program & Project Management: Played the pivotal role in the multi-country (12 countries across Europe) MKT Application rollout for retail banking & loan applications.

• Worked as an IT Consultant for various clients in different countries, including Aetna US Healthcare, First Data Corp, Reebok & Rockport in the USA, Polo Ralph Lauren in France etc.

• Received trainings on Information Systems, Quality Processes & Production Management areas.