Summary
Overview
Work History
Skills
References
Timeline
Generic

Stuart Kerst

Menlo Park,CA

Summary

Global operations executive with a track record of driving revenue growth and enhancing team performance through innovative solutions. Expertise in leveraging AI to achieve operational excellence and improve sales processes, leading to increased productivity and customer satisfaction. Extensive experience in managing operations within diverse global business environments. Focused on cultivating a results-driven team culture that prioritizes measurable outcomes.

Overview

19
19
years of professional experience

Work History

Global Vice President, Business Operations

C3.ai
Redwood City, CA
05.2025 - Current

C3.AI provides a platform and a suite of applications designed to accelerate digital transformation by enabling enterprise organizations to develop, deploy, and operate large-scale AI applications.

  • Direct operations for C3.AI's GTM teams, driving productivity gains, and revenue growth.
  • Integrating AI, operational cadence, and improved sales processes into existing field strategies.
  • Aligning cross-functional teams on operating cadence and business management systems to streamline a one-team philosophy.

Global Head of Operations

Eightfold.ai
Santa Clara, CA
11.2023 - 08.2025

Eightfold.ai is a Talent Intelligence Platform that uses artificial intelligence to help Enterprise organizations hire, retain, and upskill their workforce.

  • Managed sales, customer, and product operations to enhance operational efficiency, contributing to increased revenue and customer satisfaction.
  • Led design and deployment of sales and customer support methodology aligning teams across buyer's cycle, resulting in improved sales win rate and velocity.
  • Championed the creation of the Eightfold 3-E model, enabling a value-based sales discussion to accelerate the definition of compelling events in the sales motion.
  • Implemented AI strategies across the deal desk, enablement, and analytics to enhance field support SLA, and increase the operational efficiency of teams.

Head of Global Revenue Operations

Benchling
San Francisco, California
05.2022 - 11.2023

Benchling AI is a cloud-based platform integrating artificial intelligence into enterprise, mid market, and MSB biotechnology R&D workflows to accelerate development

  • Led the redesign of silo'd operations team to a COE based revenue operations organization, aligned to the field organization and accelerating revenue growth.
  • Defined the organizational strategy, new compensation model, and business management system.
  • Implemented demand generation strategies to enhance the quarterly pipeline and stabilize revenue flow.

Global Vice President, Field Operations

Workday
Pleasanton, California
10.2017 - 05.2022

Workday is a cloud-based enterprise software platform for Human Capital Management (HCM) and Financial Management, providing a unified system for HR, finance, planning, and student administration.

  • Led the GTM Field Operations organization, delivering a 2x improvement in revenue per head while improving the rate of AEs getting to quota to over 40%.
  • Through consistent business management, value engineering, deal desk pricing solutions, a deep demand generation focus, and sales/GTN strategy changes, I developed.
  • Teams varied throughout the tenure, but included Deal Desk, Strategy & Planning, Analytics, Value Management, Field Ops COO's, Demand Management, Business Development, Renewal, and Subscription Management.
  • Constant innovation across the GTM, aligned with Field Sales Management, led to incredible field productivity, forecast accuracy, and revenue growth.
  • Cultivated a business management focus that evolved field sales leadership into general managers.

VP, Strategy and Field Operations

Hewlett Packard Enterprise
Singapore, Singapore
08.2010 - 09.2015

HPE is a global IT company providing servers, storage, networking, and hybrid cloud solutions, focusing on edge-to-cloud, AI, and data management for enterprises

  • Throughout tenure, was based in Tokyo, Singapore, and then US.
  • Directed the HP Enterprise Group (EG) Sales Strategy and Field Operations in Asia Pacific & Japan (APJ). Crafted sales strategy, go-to-market initiatives, and organization design, as well as oversaw the business management system, process, and cadence across the 3,500 sales organizations in APJ.
  • Restructured a 200-member strategy, field operations, and enablement team across APJ, improving matrix management efficiency; led the similar design globally back in the US.
  • In APJ, led the regional sales reorganization involving consolidation of three business units into one, ten countries into six regions, and cost savings of >15%.
  • Drove the go-to-market strategy change, shifting from product line-led sales deployment to account segment deployment. Redesigned and deployed the business management system in alignment with the new GTM model.

Director, Field Operations, Japan

SAP
Tokyo, Japan
04.2007 - 04.2010

SAP (Systems, Applications, and Products) is a leading enterprise software company providing Enterprise Resource Planning (ERP) solutions.

  • Supported multiple heads of sales during the first two years in North America, contributing to strategic alignment and sales performance.
  • Promoted to the Japan Region, leading Business Operations (a 20-member team), focused on improving overall sales performance through the revolution of the business management system and sales management practices and cadence.
  • Sales transformation required the redesign of Sales Operations and Field Operations teams, along with process and systems implementation.
  • Focused on driving sales leadership and management practice change, and facilitating cultural shifts in organizational responsibility during implementation.

Skills

  • Global operations leadership
  • Team development & management
  • Strategic planning and execution
  • Cross-functional collaboration
  • Complex problem-solving
  • Demand generation management
  • Compensation design and management
  • Results-driven team leadership
  • Culture builder and staff development
  • Team Player

References

References available upon request.

Timeline

Global Vice President, Business Operations

C3.ai
05.2025 - Current

Global Head of Operations

Eightfold.ai
11.2023 - 08.2025

Head of Global Revenue Operations

Benchling
05.2022 - 11.2023

Global Vice President, Field Operations

Workday
10.2017 - 05.2022

VP, Strategy and Field Operations

Hewlett Packard Enterprise
08.2010 - 09.2015

Director, Field Operations, Japan

SAP
04.2007 - 04.2010
Stuart Kerst