Crachelle Wilson
Houston,TX
Summary
Results-driven professional prepared for role with strong history in customer service administration. Known for effectively managing customer interactions and ensuring satisfaction. Collaborative team player who adapts to shifting priorities, showcasing skills in communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Chaconautos
510 Farm To Market
03.2024 - 01.2025
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
Tour Specialist
Flyhomes
Houston, TX
03.2022 - 03.2024
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Scheduled home viewings with potential buyers.
- Researched and determined competitive market price.
- Promoted properties via advertisements, open houses and multiple listing services.
- Conducted home buyer workshops, educating buyers on home purchasing process.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Showed residential properties and explained features, value and benefits of available homes.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Planned and coordinated open house events to move properties.
Realtor
Keller Williams
Sugar Land, TX
03.2021 - 08.2022
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Represented buyers and sellers in major real estate transactions.
- Scheduled home viewings with potential buyers.
- Researched and determined competitive market price.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Generated list of properties to meet specific client needs.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Promoted properties via advertisements, open houses and multiple listing services.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Conducted home buyer workshops, educating buyers on home purchasing process.
- Developed relationships with asset management companies and local builders to link affordable units and buyers.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
Customer Service Representative/auto Admin
Chaconautos
Houston, TX
09.2021 - 01.2022
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
Bachelor of Science - Aviation
Liberty University
Lynchburg, VASkills
- Critical Thinking
- Friendly, Positive Attitude
- Problem Resolution
- Conflict Resolution
- Escrow procedure knowledge
- Real estate forms and documents
- Microsoft office suites
- Telephone etiquette
- Active Listening
- Customer Service
- Computer Skills
- Reliable & Trustworthy
- Flexible Schedule
- Microsoft Office
Education and Training
true,other
Timeline
Administrative Assistant
Chaconautos
03.2024 - 01.2025
Tour Specialist
Flyhomes
03.2022 - 03.2024
Customer Service Representative/auto Admin
Chaconautos
09.2021 - 01.2022
Realtor
Keller Williams
03.2021 - 08.2022
Bachelor of Science - Aviation
Liberty University