Craig Bailie
Orem,Ut
Summary
- Dedicated single father balancing a busy schedule while prioritizing family and outdoor activities. Passionate about spending time outdoors, including hiking, fishing, and flyfishing. An Eagle Scout with a strong commitment to community service and a service coordinator at my Church, where I've been actively involved in projects like spring cleanup and kitchen remodeling. Additionally I run a successful pest control service that I run on the side after work and on weekends for the past 4 yrs.
Overview
12
12
years of professional experience
Work History
Team Lead
Helpcloud LLC
11.2019 - 09.2023
- Trained new team members by relaying information on company procedures, role-playing exercises to hone their selling abilities.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Conducted weekly assessments to evaluate employees' skills and knowledge, providing targeted training and mentoring to individuals with skill gaps.
- Facilitated morning kick-off meetings to brief and train team members on their daily tasks and address any existing challenges or issues.
Team Lead/Sales rep
Slingshot inc
10.2017 - 02.2019
- Meet with reps, go over reps previous weeks performance
- Address issues, if any
- Provide additional training to reps struggling with sales pitch or over coming objections
- Develop incentives for the sales team.
Owner/Partner
Armor Protection LLC
02.2014 - 03.2016
- Recruit and train new sales reps for outbound sales
- Plan and manage sales blitz’s within our respective regions
- Monitor sales reps phone calls for QC
- Manage automated dialer and lead flow/campaigns
- Create new relations with lead generation sources for the company
- Approve customer buyouts.
Manager of retention
01.2012 - 01.2014
- Vison Security
- Hire and train new employees for retention department
- Record all 3 day notice of cancellations and assign the NOC to retention
- Monitor affiliates CRM for 3day NOC’s and assign to retention
- Resolve escalated issues from reps that need immediate resolution
- Developed the retention SOP/Employee handbook.
Education
High School Diploma -
ALLC
Orem, UT05.1998
Skills
- Demonstrates strong interpersonal skills and high degree of empathy, fostering positive relationships with colleagues and client's
- Fast learner
- Good at teaching others how to do what I do
- Committed to seeing projects through to successful completion
- Open Minded to different ideas and ways of doing things
Timeline
Team Lead
Helpcloud LLC
11.2019 - 09.2023
Team Lead/Sales rep
Slingshot inc
10.2017 - 02.2019
Owner/Partner
Armor Protection LLC
02.2014 - 03.2016
Manager of retention
01.2012 - 01.2014
High School Diploma -
ALLC
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