Craig Benson
Mapleton
Summary
Dynamic individual with hands-on experience in computed tomography and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
31
31
years of professional experience
Work History
Customer Service Engineer
Siemens Healthineers
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Coordinated effectively with remote support teams to resolve complex technical issues in a timely manner.
- Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
- Established strong relationships with customers through regular communication and follow-ups, leading to increased brand loyalty.
- Managed high-volume service calls, maintaining professionalism and delivering exceptional service under pressure.
- Increased equipment uptime by efficiently diagnosing hardware malfunctions and performing necessary repairs or replacements.
- Provided top-notch customer support, ensuring timely resolution of complex technical issues.
- Mentored junior engineers, sharing best practices that contributed to improved team performance over time.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained physical inventory of parts and tools
- Maintained company vehicle
- Maintained company training requirements
- Managed company expenses in a timely maner
Field Service Engineer
Epredia
01.2022 - 10.2022
- Provide world class service to customers by performing preventative and corrective maintenance for Epredia instrumentation.
- Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
- Manage service call scheduling, parts inventory and other administrative necessities.
- Build trust-based relationships with customers.
- Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing and Sales.
- Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
- Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.
Field Service Technician
Siemens Healthineers
09.2009 - 01.2022
- Provide outstanding customer service representing Siemens Healthineers by performing installations, preventive maintenance, and resolving instrumentation issues in a positive manner.
- Demonstrate excellent troubleshooting skills to diagnose and resolve technical issues on a variety of laboratory diagnostic instrumentation.
- Follow technical manuals/instructions and schematics.
- Manage service call schedule, parts inventory, calibrated tools, company car, and other administrative compliance requirements.
- Build trust-related relationships with customers by maintaining good communication either verbally or written.
- Interact with internal stakeholders including fellow field service engineers, the technical applications team, sales team, and technical consultants.
- Troubleshoot Laboratory Information Systems and Networking issues.
- Able to lift and carry in excess of 50 lbs.
- Able to get along with a wide range of personalities.
- Team player even when inconvenienced
- Able to travel for extended periods and maintain an excellent driving record.
Medical Laboratory Technician, MSGT, NCOIC
United States Air Force
12.1993 - 09.2014
- Supervised laboratory personnel and operations in both the clinical and military setting while maintaining a good rapport with hospital staff and patients.
- Wrote Standard Operational Procedures for clinical laboratories.
- Performed job performance evaluations of laboratory staff.
- Created and implemented new ideas for quality improvement.
- Produced large audience presentations and briefs.
Medical Technologist, Generalist (AAB)
Central Valley Medical Center
11.2005 - 09.2009
- Processed patient biological samples in a clinical laboratory from collection to final reporting. This included sample analysis in chemistry, immunochemistry, hematology, microbiology, urinalysis, coagulation, serology, and blood bank.
- Performed operator preventive maintenance on laboratory diagnostic instrumentation as well as ran instrument calibrations and quality control.
- Followed laboratory procedures and complied with regulatory requirements to maintain accreditations and provide accurate and reliable results.
- Supervised the hematology section taking the responsibility of reviewing all QC, instrument maintenance, and seeing that all criteria was met or explained.
- Maintained excellent communication and documentation through verbal, electronic, and written means.
Education
Certificate of completion - Biomedical Engineering
Community College of the Air Force
Sheppard AFB, TX09.2008
Certificate of completion - Medical Laboratory Technician
Community College of the Air Force
Maxwell AFB, AL02.1995
Associate in Science (AS) - Paramedicine
BYU-I
Rexburg, ID12.1992
Skills
- Service Technician Experience
- Trained and experience with servicing and maintaining most current Siemens Healthineers CT and MRI systems
- Computer Networking
- Software Testing
- Quality Assurance
- Schematics
- Extensive tools
Timeline
Customer Service Engineer
Siemens Healthineers
10.2022 - Current
Field Service Engineer
Epredia
01.2022 - 10.2022
Field Service Technician
Siemens Healthineers
09.2009 - 01.2022
Medical Technologist, Generalist (AAB)
Central Valley Medical Center
11.2005 - 09.2009
Medical Laboratory Technician, MSGT, NCOIC
United States Air Force
12.1993 - 09.2014
Certificate of completion - Medical Laboratory Technician
Community College of the Air Force
Associate in Science (AS) - Paramedicine
BYU-I
Certificate of completion - Biomedical Engineering
Community College of the Air Force
Similar Profiles
John SmithJohn Smith
Sr. Clinical Implementation Consultant at Siemens Healthineers, Varian DivisionSr. Clinical Implementation Consultant at Siemens Healthineers, Varian Division
Senthilkumar GSenthilkumar G
Software Developer at Siemens HealthineersSoftware Developer at Siemens Healthineers
Susan SchlueterSusan Schlueter
Advanced Application Specialist -XPWH at Siemens HealthineersAdvanced Application Specialist -XPWH at Siemens Healthineers
Jenny JohnsonJenny Johnson
Preschool Teacher's Assistant at Little Harts PreschoolPreschool Teacher's Assistant at Little Harts Preschool
Bradley SimonsonBradley Simonson
Web Content Designer at Studies WeeklyWeb Content Designer at Studies Weekly