Eduardo Saavedra
Highland,USA
Summary
I was excited to see the job posting for an available position with your company. Your company has gained a reputation as an organization devoted to providing excellence and quality service to all its clients.As an individual who is passionate about excellence and service of the highest quality, I am confident I would be a good fit for your company. The skills and experience I have achieved in a variety of work settings, combined with my dependability, reliability, and hard work ethic, makes me a positive fit for the job.I am a quick learner and will readily adapt to the requirements of the tasks given to me.I am confident that I will contribute to the positive reputation of your company. I look forward to discussing with you personally how I can put my skills and experience to work to help move your organization forward.
Overview
12
12
years of professional experience
1
1
Certification
Work History
District Customer Service Manager
Jiffy Lube
10.2021 - Current
- Oversee Daily Operations of Jiffy Lube Shops
- Dealing with Customers on Daily Basis
- Managing wait times
- Scheduling based of labor hour needs
- Managing Quotes and Reservations
- Customer Surveys
- Organized regular team meetings to discuss goals, challenges, and best practices for delivering exceptional customer experiences.
- Enhanced customer satisfaction by implementing efficient service strategies and streamlining communication channels.
- Led district-wide initiatives to standardize customer service protocols, ensuring consistent quality across all locations.
- Managed a team of customer service representatives, providing guidance, support, and regular performance evaluations.
- Developed effective training programs for staff, resulting in improved performance and increased customer retention rates.
- Managed budgets for the district and ensured cost-effective solutions were implemented without sacrificing quality or performance.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Front Office Manager
Hampton by Hilton
01.2016 - 01.2021
- Oversee Daily Hotel Operations
- Food and Beverage
- Scheduling staff
- Daily Operations Housekeeping Department
- Customer Service based atmosphere
Lube Technician
Jiffy Lube
05.2018 - 01.2020
- Customer Service based job
- Changing Oil all vehicles, NYS Inspections, Tire Rotations, Radiator Flushes, Etc
- Clean up work area through out work day
- Worked with Spanish Speaking customers
- Preventative Maintenance
- Customer Service Advisor
Front Office Manager
Courtyard by Marriott
01.2013 - 01.2016
- Managed daily Operations Front Office
- Oversee Front Desk Staff
- Scheduling/ Payroll
- Customer Service building great relationships with our Guest
- Helped other Departments when in need
- Team Player/Great Integrity!
- Held Monthly Staff meetings/ Morning huddles with Team
Education
High School Diploma - Criminal Justice
Kingston High School
Kingston, NY06.2015
Skills
- English
- Oil Change
- Tire Service
- Mechanic Experience
- Bilingual Spanish
- Food Service
- Cooking Experience
- Hospitality Experience
- Customer Service
- Hotel experience
- Inventory control
- Management
- Guest services
- Sales
- Supervising experience
- Property management
- Social media management
- Retail sales
- Maintenance
- Cleaning
- Leadership
- Bartending
- Clerical experience
- Front desk
- Google Suite
- Windows
- Pricing
- Mentoring
- Customer support
- Operating systems
- Hotel management
- Pallet jack
- Product logistics
- Cash Handling
- Warehouse Experience
- Microsoft Excel
- Administrative Experience
- Communication Skills
- Organizational Skills
- Microsoft Word
- Microsoft Office
- Retail management
- Alignment
- Service Technician Experience
- Vehicle Maintenance
- Event Planning
- Computer Networking
- Automotive Repair
- Brake Repair
- Transmissions
- Employment & labor law
- Bilingual
- Interviewing
- Employee orientation
- Payroll
- Multilingual
- Negotiation
- Process improvement
- Merchandising
- Quality Assurance
- Office Management
- Delivery Driver Experience
- Mechanical Knowledge
- Help Desk
- Conflict management
- Territory management
- Financial acumen
- Inside sales
- Profit & loss
- Cash register
- Business development
- Marketing
- CRM software
- Forecasting
- Freight
- Financial management
- Financial analysis
- Operations management
- Team management
- Guest relations
- Human resources
- Plumbing
- HVAC
- Warehouse management
- Automotive repair
- Dealership experience
- Driving
- Restaurant experience
- Service writing
- Phone etiquette
- Automotive service
- Revenue management
- Analysis skills
- Budgeting
- Business management
- Account management
- Technology sales
- Product demos
- Salesforce
- Restaurant management
- POS
- Microsoft Outlook
- OpenTable
- Computer skills
- Decision-making
- Problem-solving
- Customer service
- Time management
- Verbal and written communication
- Cash handling
- Customer relations
- Training and mentoring
- Team building and leadership
- Handling escalations
- Product knowledge
- Training and coaching
Certification
Driver's License
Personal Information
Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
Timeline
District Customer Service Manager
Jiffy Lube
10.2021 - Current
Lube Technician
Jiffy Lube
05.2018 - 01.2020
Front Office Manager
Hampton by Hilton
01.2016 - 01.2021
Front Office Manager
Courtyard by Marriott
01.2013 - 01.2016
Driver's License
High School Diploma - Criminal Justice
Kingston High School
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