Craig Bolyard
Smyrna
Summary
Results-driven Senior Service Technician known for strong diagnostics and preventive maintenance skills. Experienced in enhancing operational efficiency while delivering exceptional customer service. Ready to support organizational goals through effective scheduling and coordination.
Experienced HVAC professional with a track record of leading troubleshooting efforts and mentoring junior technicians. Skilled in preventive maintenance and customer service, contributing to streamlined workflows and improved client communication. Prepared to leverage extensive knowledge for impactful service delivery.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Service Technician
Allen's Air Care
Smyrna, TN
05.2013 - Current
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Led troubleshooting efforts for complex service issues, enhancing operational efficiency.
- Mentored junior technicians on best practices in installation and maintenance procedures.
- Conducted regular inspections of systems to identify potential failures before they occurred.
- Collaborated with management to design service plans tailored to customer needs and preferences.
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
- Streamlined service workflows, reducing response times and improving client communication.
Service Technician
Air Pro Systems
Murfreesboro, TN
04.2003 - 05.2013
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks, identifying potential issues before they escalated.
- Collaborated with team members to streamline service processes and enhance workflow efficiency.
- Trained junior technicians on best practices for system repairs and customer interaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Operations Manager
ChemDry
Smyrna, TN
08.1998 - 04.2003
- Streamlined service delivery processes to enhance customer satisfaction and operational efficiency.
- Led cross-functional teams to implement quality control measures, reducing service errors significantly.
- Developed training programs for staff, fostering skill enhancement and improving team performance.
- Analyzed operational data to identify trends, driving strategic improvements in service offerings.
- Oversaw inventory management systems, optimizing stock levels and minimizing waste costs.
- Collaborated with franchise owners to align local strategies with corporate objectives, enhancing brand consistency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Hvac/R Technician Ready -
Whiteville Vocational
Whiteville, TNHigh School Diploma -
Bolivar Central High School
Bolivar, TN05.1982
Skills
- HVAC systems
- Work with minimal supervision
- Customer service
- Troubleshooting skills
- Valid Driver's license
- Diagnostics expertise
- Service reports
- Preventive Maintenance
- Scheduling and coordination
Certification
- EPA certified
Timeline
Senior Service Technician
Allen's Air Care
05.2013 - Current
Service Technician
Air Pro Systems
04.2003 - 05.2013
Operations Manager
ChemDry
08.1998 - 04.2003
Hvac/R Technician Ready -
Whiteville Vocational
High School Diploma -
Bolivar Central High School