DAVID HAYDEN
Bristol,TN
Summary
- Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
- Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Senior Service Technician
Stateline Services
07.2021 - 08.2024
- Start up Technician for commercial equipment and service Technician for company, Trane, Carrier chillers, Lockinvar, Daikin, Water Furnace, Lennox, VRV and VRF, MITSUBISHI, Pool Units, coolers and Freezers equipment and other equipment
- Also Procore and Service Titan.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
- Collaborated with engineering teams for complex technical problems, ensuring prompt resolution and minimal disruption to clients.
Mobile Engineer Technician Mechanical HVAC
JLL Jones Lang LaSalle
03.2018 - 07.2021
- Take care all State property of Tennessee mechanical systems HVAC.
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
Senior Service Technician
ALPHA MECHANICAL
01.2017 - 01.2018
- Major repairs on Equipment at Factories for HVAC.
- Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
- Inspected equipment to diagnose operational issues.
Senior Service Technician For LENNOX NAS
LENNOX N.A.S
01.2011 - 01.2017
- Service all Major stores under national accounts service
- Replace units on commercial accounts stores
- Manage and Guide coworkers and help with diagnostic trouble shooting Equipment.
- Applied knowledge of various manufacturers'' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
Service Technician HVAC
BENNER MECHANICAL
01.2010 - 01.2011
- Service all equipment on stores, Electrical, Controls, Lighting, HVAC Equipment, Coolers, Freezer, Quote Repairs on Equipment
- Until company merge with Lennox NAS with contracts and employees of Benner mechanical go work with Lennox NAS.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Lead Start-up Technician HVAC
Hill ventilation and Air Conditioning Company
01.1999 - 01.2009
- Lead technician in all major start up for commercial and residential systems
- Worked without supervision trusted with all equipment, personnel vehicle, guiding my coworkers and other costly products for the successful production.
- Enhanced system efficiency by conducting thorough diagnostic tests and identifying areas for improvement.
- Proactively identified opportunities for professional development within the start-up technician field, resulting in continuous improvement of skills and expertise.
- Boosted team morale through clear communication, effective problem-solving, and proactive leadership during challenging projects.
- Helped team follow production standards and OSHA requirements for optimal safety.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
HVAC Technician
York International
01.1995 - 01.1996
- Chillers and Air conditioning units.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Filled out detailed work orders for each job completed.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
Machinist
Bristol Compressors
01.1988 - 01.1990
- Bore operator, Drill press, Lathe
- Experience in blueprint readings, C.N.C., other calipers and micrometers.
- Used CNC and manual equipment to perform both initial and final machining.
- Achieved tight tolerances by carefully calibrating machines before beginning each job.
- Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
Education
Associate of Arts - HVAC
Va. Highlands Community College
Abingdon, VA05.1993
Associate in Machinist -
Va. Highlands Community College
Abingdon, VA05.1987
High school diploma in Drafting -
Vocational School Seven
Marion, VA04.1984
High School Diploma -
RB Worthy High School
Saltville, VA01.1984
Skills
Industrial Equipment
- Field Service
- Electrical Systems
- System Installation
- Control systems
- HVAC Systems
Certification
- Valid Drivers License
- Liebert Equipment, 01/01/99, 01/01/10
- HVAC, 03/01/07
- EPA Refrigeration Certification, 03/01/07
Additional Information
Lead technician in startup of commercial and residential Heating and Air Conditioning, Experienced on all major brands of heating and air conditioning maintenance and installation, Specialized in Liebert systems and monitoring products, Experienced in repair and installation of geothermal heat pump systems, Specialize in 410A system and 134A, in terms of repair and install, Experienced in controls and wiring of controls system
Personal Information
- Title: Senior Service Technician
- Work Permit: Authorized to work in the US for any employer
Timeline
Senior Service Technician
Stateline Services
07.2021 - 08.2024
Mobile Engineer Technician Mechanical HVAC
JLL Jones Lang LaSalle
03.2018 - 07.2021
Senior Service Technician
ALPHA MECHANICAL
01.2017 - 01.2018
Senior Service Technician For LENNOX NAS
LENNOX N.A.S
01.2011 - 01.2017
Service Technician HVAC
BENNER MECHANICAL
01.2010 - 01.2011
Lead Start-up Technician HVAC
Hill ventilation and Air Conditioning Company
01.1999 - 01.2009
HVAC Technician
York International
01.1995 - 01.1996
Machinist
Bristol Compressors
01.1988 - 01.1990
Associate in Machinist -
Va. Highlands Community College
High school diploma in Drafting -
Vocational School Seven
- Valid Drivers License
- Liebert Equipment, 01/01/99, 01/01/10
- HVAC, 03/01/07
- EPA Refrigeration Certification, 03/01/07
Associate of Arts - HVAC
Va. Highlands Community College
High School Diploma -
RB Worthy High School
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