Allyn Stackpoole
Port Charlotte,FL
Summary
Adept Senior Service Technician with a proven track record at Patterson Dental and Henry Schein Dental, specializing in advanced diagnostics and customer relationship management. Enhanced operational efficiency and client satisfaction through innovative solutions and effective communication. Skilled in both technical support and fostering client relationships, ensuring high-quality service and equipment performance.
Overview
4
4
years of professional experience
Work History
Senior Service Technician
Patterson Dental
07.2023 - Current
- Maintained detailed records of all service activities, enabling accurate tracking of equipment history and warranty information.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Streamlined workflow by organizing tools, parts, and documentation for easy access during service appointments.
- Collaborated with engineering teams for complex technical problems, ensuring prompt resolution and minimal disruption to clients.
Installation and Service Technician
Henry Schein Dental
06.2021 - 06.2023
- Elevated operational efficiency by utilizing advanced diagnostic tools to quickly identify system issues and implement effective solutions.
- Maximized system performance with routine preventive maintenance procedures for clients'' equipment.
- Developed customized solutions for unique client challenges within the scope of available technology offerings.
- Enhanced customer satisfaction by efficiently installing and servicing various technical equipment.
Education
High School Diploma -
Belford High School
06-2006
Skills
- Advanced diagnostics
- Machine operation
- Remote support
- Industrial equipment
- Network configuration
- Pneumatic systems
- Electrical systems
- Precision measuring
- Performance testing
- System installation
- Calibration techniques
- Field service
- Medical equipment
- OSHA requirements
- Customer service
- Troubleshooting skills
- Installation and repair
- Valid Driver's license
- Flexible and adaptable
- Hand tools
- Verbal and written communication
- Plumbing
- Client relationship management
- Hand tool expertise
- Documentation and reporting
- Time tracking
- Analytical thinking
- Inventory management
- Inventory control
- Customer relationship management
- Document management
- Diagnostic testing
- Quality control
- Software configuration
- Professional and courteous
- Preventive Maintenance
- Quality assurance
- Equipment demonstration
- Equipment inspection
- Equipment maintenance
- Equipment troubleshooting
- Diagnostics expertise
- Troubleshooting
- Technical support
- Commercial construction experience
- Equipment calibration
- Testing and evaluation
- Project oversight
- Safety procedures adherence
Timeline
Senior Service Technician
Patterson Dental
07.2023 - Current
Installation and Service Technician
Henry Schein Dental
06.2021 - 06.2023
High School Diploma -
Belford High School