Craig Cherney
Spencer,WI
Summary
Dynamic Field Service Technician with extensive experience at Reyes Coca-Cola, skilled in advanced beverage technology and ASE certified. Proven track record in enhancing operational efficiency and customer satisfaction through effective troubleshooting and training. Strong relationship-building abilities foster repeat business, while proactive maintenance strategies minimize downtime and maximize productivity.
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
30
30
years of professional experience
Work History
Field Service Technician
Reyes Coca-Cola
Plover, WI
03.2021 - Current
- Diagnosed and repaired beverage dispensing equipment ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance on machinery to extend service life and reduce breakdowns.
- Collaborated with team members to streamline field service operations, enhancing efficiency.
- Trained new technicians on equipment handling, troubleshooting, and safety protocols.
- Implemented preventive maintenance schedules, minimizing downtime and maximizing productivity.
- Utilized diagnostic tools to identify issues quickly, improving resolution time for service calls.
- Provided over the phone support for customers, addressing inquiries and resolving concerns promptly.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Diagnosed and repaired equipment issues to ensure operational efficiency.
- Conducted routine maintenance on diverse machinery to minimize downtime.
Field Service Technician
Pepsi Cola
Wausau, WI
05.2010 - 12.2020
- Maintained accurate records of service visits, repairs performed, and parts used for inventory management.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Trained junior technicians on equipment handling and troubleshooting techniques.
- Streamlined service processes, reducing response time to customer requests.
Field Service Technician
Brabazon Industrial Pump & Compressors
Wausau, WI
07.2007 - 04.2009
- Vibration analysis and performing complex industrial diagnosis of industrial compressors and refrigerated air dryers.
- Operated hand tools and power equipment according to company safety procedures.
- Installed new equipment and explained operation and routine maintenance protocols to customers and wiring diagrams
- Reviewed technical documentation to complete equipment maintenance and repair.
- Managed on-site and off-site installation, repair, maintenance, and diagnostic procedures.
- Implemented best practices for safety compliance during field operations.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Conducted routine maintenance on diverse machinery to minimize downtime.
- Diagnosed and repaired equipment issues to ensure operational efficiency.
ASE Certified Technician
Craigs Auto Repair
Spencer, WI
02.1996 - 09.2007
- Diagnosed and repaired complex electrical and mechanical systems, ensuring optimal vehicle performance.
- Conducted thorough inspections to identify maintenance needs, enhancing safety and reliability.
- Mentored junior technicians on diagnostic tools and repair techniques, fostering skill development.
- Implemented streamlined workflow processes that improved service times and customer satisfaction.
- Developed and implemented operational strategies to enhance business growth and customer satisfaction.
- Managed financial planning, budgeting, and cash flow to ensure profitability and sustainability.
- Cultivated relationships with suppliers and vendors to secure quality materials at competitive prices.
- Oversaw hiring, training, and performance evaluations of staff to build a skilled team focused on excellence.
- Streamlined inventory management processes to reduce waste and improve product availability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Implemented preventive maintenance schedules to enhance equipment reliability and performance.
- Diagnosed and repaired equipment malfunctions using industry-standard diagnostic tools.
- Conducted routine maintenance services, ensuring optimal vehicle performance and safety compliance.
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
Education
High School Diploma -
Marshfield High School
Marshfield, WI05-1988
Skills
- Knowledgeable in advanced beverage technology
- Certified ASE Master Certified technician
- A608 Type F HVAC certification
- Managing a successful mechanical repair business
- Problem-solving
- Positive attitude
- Field repairs
- Troubleshooting and repair
- Wiring
Timeline
Field Service Technician
Reyes Coca-Cola
03.2021 - Current
Field Service Technician
Pepsi Cola
05.2010 - 12.2020
Field Service Technician
Brabazon Industrial Pump & Compressors
07.2007 - 04.2009
ASE Certified Technician
Craigs Auto Repair
02.1996 - 09.2007
High School Diploma -
Marshfield High School