Eduardo Diaz
Jacksonville
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Ring Power
Saint Augustine, FL
10.2024 - Current
- Diagnosed and repaired mechanical issues in field equipment, ensuring operational efficiency.
- Conducted preventative maintenance on machinery, reducing downtime and enhancing reliability.
- Collaborated with clients to provide technical support, resolving service-related inquiries promptly.
- Trained junior technicians on best practices for equipment troubleshooting and repair processes.
- Developed comprehensive service reports detailing repairs performed and customer feedback for future reference.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
Machinist/Mechanic
Precision Machine Service
Jacksonville
01.2020 - 2024
- Conducted routine maintenance and troubleshooting on machining equipment to ensure optimal performance.
- Implemented process improvements that reduced waste and enhanced production efficiency across the workshop.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
- Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
- Completed projects on time and under budget and maintained equipment and tools.
- Suggested new methods of machining that resulted in better product quality with reduced production time.
- Improved engine performance with advanced tuning and modifications.
- Trained new mechanics in diagnostic techniques, raising overall skill level of team.
Stocker
Mega Liquidation
Jacksonville
03.2019 - 09.2019
- Managed inventory organization, ensuring optimal product placement and accessibility.
- Operated pallet jacks and forklifts to transport merchandise efficiently throughout the warehouse.
- Conducted regular stock audits, identifying discrepancies and maintaining accurate inventory records.
- Trained new team members on safety protocols and operational procedures to enhance productivity.
- Implemented labeling systems that improved product identification and retrieval efficiency.
- Monitored stock levels, proactively communicating needs for replenishment to maintain inventory flow.
- Maintained effective team member communication.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Cashier/Stocking
Harvey Supermarket
Jacksonville
06.2018 - 03.2019
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled cash management, including balancing registers at end of shifts to ensure financial accuracy.
- Developed strong relationships with regular customers, fostering loyalty and repeat business opportunities.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Education
High School -
River City Science Academy
Jacksonville01.2019
Skills
- Hardworking
- Adaptive
- Automotive Inclined
- Knowledgeable
- Hands-On Learner
- Fast Learner
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Installation and maintenance
- Bilingual
Certification
- LOTO - Lock out/tag out
- Engine Fundamentals
- Hydraulic Fundamentals
- Electrical Fundamentals
- Rigging Safety
LANGUAGES
Spanish/English
Timeline
Field Service Technician
Ring Power
10.2024 - Current
Machinist/Mechanic
Precision Machine Service
01.2020 - 2024
Stocker
Mega Liquidation
03.2019 - 09.2019
Cashier/Stocking
Harvey Supermarket
06.2018 - 03.2019
High School -
River City Science Academy
CAT Award
- Received for outstanding customer service