Craig conway
Burlington,MA
Summary
Dynamic sales leader with 30 years of customer sales experience, adept at driving territory growth, as demonstrated by a 30% increase within the first year at Brine Team Sports. Proficient in crafting engaging sales presentations and enhancing customer retention through strong analytical and organizational skills. Proven ability to build and maintain client relationships, contributing to sustained company expansion. Career aspirations include leveraging expertise in team leadership to further elevate sales performance.
Overview
34
34
years of professional experience
Work History
Head Sales Team Sales
Brine Team sports
Maynard, MA
04.1991 - Current
- Trained the sales team and offered resources to sharpen skills and discover opportunities for growth.
- Cultivated and maintained lasting relationships with clients while providing exceptional sales service.
- Oversaw sales support team projects, and implemented methods to improve efficiency and service levels.
- Orchestrated timely and accurate resolution of complex customer issues to enhance customer relationships.
- Aligned the department's budget with the company's goals to achieve organizational growth.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services, and sales activities.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Determined price schedules and discount rates.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings, and optimizing product turns.
- Reviewed operational records and reports to project sales and determine profitability.
- Developed and significantly grew the assigned territory by 30% within the first year.
Sales Associate
Sears
Cambridge , MA
04.2007 - 04.2009
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Burlington High School
Burlington, MA05.1988
Skills
- Sales presentations
- Business networking
- Customer retention
- Sales management
- Service-driven sales
- Promotional sales events
- Sales tracking
- Sales process
- Lead generation
- Sales territory growth
- Multitasking Abilities
- Analytical thinking
- Organization and time management
- Customer service
Timeline
Sales Associate
Sears
04.2007 - 04.2009
Head Sales Team Sales
Brine Team sports
04.1991 - Current
High School Diploma -
Burlington High School
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