Craig Davis
Kansas City,Missouri
Summary
As a results-driven Project Manager with extensive experience in IT infrastructure management, I have a proven track record of executing large and small-scale technology projects that drive organizational change and improve underperforming areas. I have a passion for leading cross-functional teams and ensuring that IT solutions are aligned with business goals, while delivering quality, sustainability, development, and productivity initiatives. My experience includes planning and implementing effective IT strategies that improve business processes and end-user experiences. As a flexible communicator, I excel at collaborating with stakeholders and enabling teams to reach their full potential. Additionally, I have a multifaceted arsenal of skills that includes mentoring, quality assurance, data management, and business continuity planning, making me a valuable asset to any organization.
Overview
24
24
years of professional experience
Work History
Optum Infrastructure Lead
TEKsystems
Kansas City, MO
11.2023 - Current
- As an Integration Lead, Team Lead, and Manager, you will be responsible for demonstrating exceptional leadership skills and delivering effective solutions to customers while adhering to tight project schedules
- A key aspect of your role will involve reviewing project plans daily, preparing and submitting status reports, and closely monitoring project deliverables to ensure timely completion
- You will also be expected to communicate any potential project risks to management and collaborate effectively with internal and external stakeholders
- In addition, you will play a pivotal role in maintaining detailed documentation, resolving escalated issues, and performing other critical tasks to ensure project success
- As a senior member of the team, you may also serve as a mentor or resource to less experienced associates within the work group
Consultant for PNC Bank
Genesis 10
Kansas City, Mo
01.2020 - 03.2023
- As a Software Project Coordinator, I have successfully managed full software project lifecycles, including updates and upgrades, while maintaining tight control over project budgets and ensuring financial efficiency throughout
- I excel in keeping up to date with the latest software updates, upgrades, and other relevant developments, and am adept at tracking, maintaining, and troubleshooting project issues to drive project success
- A key function of my role involves regularly reviewing and updating Jira stories and generating meaningful progress reports to monitor progress
- In addition, I have effectively led and facilitated engaging project meetings that promote open communication, collaborative problem-solving, and positive team dynamics
- My strong communication and leadership skills have made me an instrumental member of every team I have worked with, enabling me to drive the successful completion of projects and contribute to the continued success of my organizations
- Spearheaded various projects from conception to delivery with budgets reaching up to $10M
- Chaired project governance meetings to secure status on pro-Project Quality Assurance (PQA)
- Provided insightful direction and guidance to new project administrators
- Utilized change portal to guarantee that release deliverables met project quality assurance standards
Project Consultant
Apex
Kansas City, Mo
03.2016 - 10.2019
- Conducted informative meetings to update on scheduled outages and upcoming maintenance affecting GSO offices
- Maintained documentation for every Group Sale Offices (GSO) covering both network and telecom aspects
- Collaborated with network, telecom, computer hardware, and AV teams to ensure prompt project updates and effective resolution of project-related issues
- Coordinated with third-party vendors for Service Level Agreement (SLA) deliverables
- Led and mentored less experienced help desk personnel to ensure operational and service excellence
- Devised innovative solutions to enhance office moves and network connectivity and stability, suggesting system modifications that substantially reduced user issues
- Partnered with network services, software systems engineering, and applications development teams to swiftly restore service and troubleshoot issues
- Offered informed guidance to executives by conducting in-depth research, analyzing costs, drafting compelling proposals, aiding strategic decision-making
- Employed SCCM (Microsoft System Center Configuration Manager) for installation of majority of company's software
- Installed, repaired, and upgraded computer equipment, ensuring operational efficiency and minimum downtime
Project Consultant
Apex
Kansas City, Mo
03.2016 - 10.2016
- As an experienced IT Coordinator, I have organized and led informative meetings to provide updates regarding scheduled outages and upcoming maintenance impacting offices
- An essential part of my role involves maintaining detailed documentation for each office, encompassing both network and telecom aspects
- I work closely with network, telecom, computer hardware, and AV teams to ensure timely and accurate project updates, along with effective resolution of project-related issues
- Additionally, I coordinate with third-party vendors to ensure that Service Level Agreement (SLA) deliverables are met in a timely and efficient manner
- With my strong communication skills and collaborative approach, I have consistently delivered value to my organizations, promoting effective teamwork and efficient processes
- Led and mentored less experienced help desk personnel to ensure operational and service excellence
- Partnered with network services, software systems engineering, and applications development teams to swiftly restore service and troubleshoot issues
- Employed SCCM (Microsoft System Center Configuration Manager) for installation of majority of company's software
- Installed, repaired, and upgraded computer equipment, ensuring operational efficiency and minimum downtime
Technical Support Analyst
KVC Behavioral Health
Olathe, Ks
04.2013 - 12.2015
- As an IT Analyst, I have conducted comprehensive analyses and troubleshooting of end-user computer systems, addressing issues related to desktop hardware, software applications, operating systems, and network connectivity
- My expertise includes administering changes to computer systems, such as the addition, update, and removal of software and hardware
- My effective and professional communication skills have enabled me to foster valuable business relationships with vendors, which has helped to ensure timely execution of projects in addition to the consistent provision of reports on projects and purchase orders
- Through my dedication, attention to detail, and exceptional analytical ability, I have consistently exceeded expectations, delivered successful results and contributed to the continued success of my organization
- Managed multiple projects, ensuring adherence to timelines, budgets, and inventory controls, while delivering comprehensive status reports to the IT Director
- Identified lagging projects and devised practical solutions to realign projects with scheduled timelines
- Provided insightful suggestions to management for enhancing training modules and electronic safety measures for employees
Education
Bachelor of Science - Telecommunications Management
DeVry
Kansas, MoSkills
Platforms:
Network Server Design & Analysis, Physical Server Lift & Shift Migrations, Network Server OS Upgrades, Network Server Decommissions, Hardware Migration, Software Migration, EMC system, Virtual Private Networks (VPN), VoIP Phone System, Audio Conference Centers, Local Area Network Infrastructure Computer Room Design, Data Center Infrastructure, Physical and Virtual Windows Servers, Meraki router setup
Tools:
System Hot Swap, Microsoft (Office, Project, Excel, PowerPoint, Word & Visio), Clarizen, Clarity, Active Directory, Tableau, Confluence
Core Competencies:
Technical Project Management, Infrastructure Technology, Capital & Expense Budget Management, Process Improvement, Data Center Windows & Server Upgrades, Data Center Server Migrations, Hardware & Software Migration, Network Security & Identity Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“None of us is as smart as all of us.”
Ken Blanchard
Timeline
Optum Infrastructure Lead
TEKsystems
11.2023 - Current
Consultant for PNC Bank
Genesis 10
01.2020 - 03.2023
Project Consultant
Apex
03.2016 - 10.2019
Project Consultant
Apex
03.2016 - 10.2016
Technical Support Analyst
KVC Behavioral Health
04.2013 - 12.2015
Bachelor of Science - Telecommunications Management
DeVry
References
References available upon request.
Photogrphy
Capturing the beauty of nature and the vibrancy of cityscapes through scenic photography provides me a profound sense of relaxation. Immersing myself in these diverse environments allows me to see the world from unique perspectives, whether it’s the tranquility of English Land Park or the scenic overlook at Weston Bend State Park. Through my lens, I can freeze moments in time and share the serenity of a sunrise over a lush landscape or the architectural marvels of a city skyline. This hobby not only brings me peace but also fuels my creativity, making it an essential part of my life.
Signatureaccomplishments
- Maintained consistent collaboration with solutions architects and platform engineers to identify, analyze, and implement cutting-edge network equipment and software applications in all projects.
- Developed innovative methods and procedures that enhanced system performance and uptime.
- Gained in-depth knowledge of Clarizen reporting; generated insightful reports that became industry standard for project administrators and project managers (PNC).
- Conducted research and presented findings to executives on cost and stability benefits of shifting from Internet Service Provider to direct fiber connection with AT&T for sales and satellite offices (Sunlife).
- Turned around lagging project (three months behind schedule) on track within one and half months; completed four months ahead of schedule (KVC).
Languages
English
Native language
Interests
Project Manager
IT Manager
Director of IT
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid sick leavePersonal development programsCompany Culture401k matchStock Options / Equity / Profit SharingSimilar Profiles
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