Craig Grant
Jacksonville,FL
Summary
Offering strong customer service skills and willingness to learn and grow in dynamic environment. Brings attention to detail and knack for handling cash transactions accurately. Ready to use and develop cash handling and customer service skills in my designated role.
Overview
5
5
years of professional experience
Work History
Warehouse Manager
Amazon
Jacksonville, FL
08.2023 - Current
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Trained new employees on safety protocols and operational procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Collections Agent
ADT
Jacksonville, FL
06.2022 - 08.2023
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Worked with customer to create debt repayment plan based on current financial condition.
Office Assistant
Able To Dream
Boynton Beach, FL
10.2020 - 06.2022
- Managed scheduling and appointment
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Education
No Degree - Psychology
Valencia College
Orlando, FL09-2028
High School Diploma -
Liberty High School
Kissimmee, FL05-2021
Skills
- Problem-solving
- Loading and unloading
- Customer care
- Workflow coordination
- Documentation
- Call center customer service
- Customer service and communication skills
Timeline
Warehouse Manager
Amazon
08.2023 - Current
Collections Agent
ADT
06.2022 - 08.2023
Office Assistant
Able To Dream
10.2020 - 06.2022
No Degree - Psychology
Valencia College
High School Diploma -
Liberty High School