CRAIG GRAVES
Gadsden,AL
Summary
Results-oriented sales and operations professional with 30 years of leadership in construction, manufacturing, and building materials. Proven expertise in driving revenue growth and enhancing customer relationships while leading high-performing teams. Focused on mentoring future leaders and fostering a collaborative culture that empowers teams to achieve exceptional results.
Overview
36
36
years of professional experience
Work History
Service Representative
KIRKPATRICK CONCRETE
3626 Black Road Gadsden, AL 35906
01.2006 - Current
- Consistently exceeded sales and business development objectives through strategic account management and relationship development.
- Collaborated with contractors, developers, engineers, and project managers to achieve successful project execution.
- Assisted in forecasting, market planning, quality assurance, and customer retention strategies.
- Mentored team members and fostered organizational growth through leadership and collaboration.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained detailed records of customer interactions, ensuring accuracy and compliance with policies.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
Construction Superintendent
MJC CONSTRUCTION
Gadsden, Al
01.2004 - 01.2006
- Directed field operations, ensuring adherence to safety, quality, and scheduling standards.
- Coordinated subcontractors, suppliers, and internal teams to achieve timely project completion.
- Managed project reports and budgeting support while overseeing daily construction activities.
- Managed daily site operations ensuring safety compliance and project timelines.
- Streamlined procurement processes for materials, reducing delays in construction timelines.
- Supervised field crews to maximize quality and work efficiency.
- Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
- Delivered projects ahead of schedule by developing efficient construction processes and coordinating teams effectively.
Sales Manager / Vice President
LEMANCO
Gadsden, Al
01.1991 - 01.2004
- Directed sales operations and strategic planning to drive business development initiatives.
- Developed corporate sales strategies that enhanced market presence and created revenue opportunities.
- Led employee development and coaching initiatives to optimize performance management.
- Collaborated with executive leadership to establish long-term organizational growth objectives.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Fostered relationships with key clients to ensure customer satisfaction and repeat business.
- Streamlined sales processes, improving efficiency and reducing response times for client inquiries.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established sales forecasting methods to optimize inventory management and resource allocation.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Jacksonville State University
01-2005
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Gadsden State Community College
01-1990
Skills
- Strategic leadership
- Construction project execution
- Client relationship management
- Sales revenue enhancement
- Construction project execution
- Revenue projection expertise
- Account management
- Revenue projection
- Safety management
- Team leadership
- Experienced in strategic leadership
- Interdepartmental teamwork
LEADERSHIP IMPACT
Known for leading by example, developing strong teams, fostering accountability, and creating a culture focused on customer service, safety, and operational excellence. Dedicated to helping organizations grow by investing in people and strengthening relationships.
Timeline
Service Representative
KIRKPATRICK CONCRETE
01.2006 - Current
Construction Superintendent
MJC CONSTRUCTION
01.2004 - 01.2006
Sales Manager / Vice President
LEMANCO
01.1991 - 01.2004
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Gadsden State Community College
Jacksonville State University